FDCPA
Its okay to threaten Administrative Wage Garnishment to coerce a consumer into the rehabilitation program.
False
Compliance and Regulatory Management publishes our company procedures and they can be located:
We will suspend garnishment of a consumer's wages when the consumer has made _____ consecutive qualifying payments towards loan rehabilitation?
What is the Call Recording Statement?
This call shall be recorded and may be monitored.
The FDCPA allows debt collectors to contact a consumer
Between 8am and 9pm in the consumer's time zone
Which of the following loan types can participate in the loan rehabilitation program?
A. G loans only
B. G and N loans only
C. D loans only
D. All the above
What are the risks of not being compliant with ED Contract and Laws and Regulations?
There are 4 answers
Loss of inventory , Lawsuits , Loss of reputation.
Which of the following consumers are not eligible for garnishment?
Federal employee
What does DAL stand for?
The FDCPA is
A federal law governing the ethical collection of past due debts
Which of the following is a "DONT" in ED's Do's and Don'ts?
A. Advise still subject to forced collections while in rehab
B. Give Tax advice
C. Tell consumer make sure funds are available for secured payments
D. Advise consumer rehab is a one time opportunity.
In SharePoint, under the Consumer Experience Submission tab, we enter both:
Complaints and Compliments
The consumer is paid biweekly and pays $300 per paycheck for health insurance. What is their monthly health insurance cost?
$650
What smart code do you place on an account when the consumer is disputing the debt?
When setting up a Rehabilitation program, you discover the consumer is receiving disability as income. You should:
Ensure the income is unrelated to Maternity Leave/Workman's Comp, then attempt to transfer the call to an A/R rep to continue with the consumer's available options
Which of the following are acceptable forms for proof of income for a FIS Rehab?
A. 1040/Tax Transcript
B. Check Stubs
C. W2 (jan- march 30th)
D. All the above
What is the best definition for an auto dialer?
a computer system that dials the numbers for us and connects you to a live representative
In New York City you can call the consumer ___ time(s) in a seven (7 ) day period?
2
In the state of MA, you can place _____ call(s) in a _____ day period at the consumer's place of employment.
2 - 30
PLUS stands for?
• Parental Loan for Undergraduate Students
Which of the following is not a benefit of the rehabilitation program?
A. Removes the negative derogatory from credit report and is replaced with a current trade line.
B. Improves credit score by 10 points
C, Would be eligible to reapply for financial aid after six consecutive payments
D. Provides the consumer the opportunity for a fresh start.
National Recoveries has put measures in place to reduce the risk of a state law violation, they are?
There are Two Answers
Pop ups
Strategically built dialer campaigns
The consumer makes $8/hour and works 40 hours/week. What is their monthly income?
$1387
Which is the accurate way to identify myself, our company and client?
"My name is Asha Omar, calling from National Recoveries Inc and we've been contracted by the U.S Department of Education"