-Made up of the words we say.
-Percieved by the ear usually
What is Verbal communication?
100
Is also known as a Bookmark in filing
What is an outguide?
100
All money owed to the Practice.
What is Accounts receivable?
100
-It is listed from most recent to least.
-Should have name of employment, date, and position or title
What is Professional experience?
100
-Is considered a nerve inactivator
What is Potassium nitrate?
200
-Aquired fear
-based on feelings, attitudes, concerns that have developed at suggestion of peers, siblings, parents.
-Can be percieved as Imaginative fears
What is a Subjective Fear?
200
-Patients who have not been seen in the last 3 years
- keep in a less convenient area, but can be accessed if needed.
What is an inactive file?
200
Include business expenses that continue at all times.
-Costs (rent, mortgage, utilities, insurance, and salaries.)
What is a Fixed Overhead?
200
-is the initial impression
-can be influenced by appearance, presentation, conclusion, and a follow up letter.
What is the interview?
200
-Exposure caused by attrition, abrasion, or bruxing
What is Dentin exposure?
300
With regards to a business Letter it includes:
-Inside address (who sent to)
-Include name, address, city, province, postal code
-date above or to R of inside address, no abbreviations
-Salutation-Introductory greeting
What is the opening?
300
-Each recorded document is given a number
-Must maintain a cross reference in which each item is listed alphabetically by name and includes document number
What is a numeric Filing system?
300
If the patient has insurance coverage under more than one plan.
-Uses a birthday rule to establish which insurance carrier is the primary carrier.
What is dual insurance?
300
Should be sent post interview.
Should be sent 48 hours later.
What is a follow-up letter?
300
-Exposure caused by plaque accumulation, gingivitis, over-eruption of teeth, perio disease.
What is Cementum exposure?
400
-activities that take place outside of office and are directed at people who are not patients
-Health fairs
-Presentation to schools or seniors
What is External Marketing?
400
-Patients are seen on time
-The patient load is well balanced
The dentist and the staff are able to make good use of their time.
What is Guidelines for Efficient scheduling?
400
The dentist who renders treatment for an insured patient.
What is the provider.
400
-The first mode of contact an employer will probably have.
-Ideal to make a good first impression
-Will be followed by a completed application and resume
What is a Telephone contact?
400
-flouride prophy paste
-saliva
What is contraindications for Desensitization?
500
- Require more than yes or no answer
-Usually begin with what, when, how, who, where, or which.
-used to obtain information, maintain control of conversation, or build rapport
What is an open-ended Question.
500
________ is a time that is reserved each day for scheduling emergency patients.
What is a Buffer Time
500
-Arrangements to aid in payments
-must be reasonable, consider a patient's ability to pay
What is a divided payment plan?
500
-Initial letter included with the resume
-Important component to summarize your job skills
What is a cover letter?
500
-You may need to come back for further treatments
-Avoid brushing hard
-Avoid acidic foods