Financial Aid
DP
Reports
Misc.
Academics
100
What does the “partial” status mean in the FA document tracking?
The document was received by an SA or AR and sent to XBS, they just have not flipped the status to “pending review” yet.
100
If a student is short upper division credits, but still has general education classes left, what is one thing you can do to ensure the student meets the upper division rule?
What is Schedule the student for Upper Division GE classes (if applicable)
100
Why is it important to review the Capstone report?
What is To make sure that the capstone course is the last course the student is taking
100
Student is forward deployed and requesting hard copy books- What do you do?
What is Set up 28 AA-Print Materials Re-verification Follow-Up for you Manager, leave pending
100
This is the successful completion rate for SAP
What is 67%
200
What is the stipend schedule for an authorized student (amounts and timing)?
What is Check for thirty percent (30%) of the excess funds will be mailed after successful completion of seven (7) weeks of continuous academic enrollment. The remaining seventy percent (70%) of any excess financial aid funds will be mailed after successful completion of fourteen (14) weeks of continuous academic enrollment. Weeks of continuous academic enrollment is based on the start of the new pay period; therefore, once a pay period begins, as long as the student is meeting attendance requirements and passing their courses, stipends will be reviewed at the 7th and 14th week of enrollment
200
When is the alumni grant applied for undergrad and grad?
What is Undergrad- successfully complete four attempted courses after matriculation. Grad- three attempted courses after matriculation.
200
What days do we receive the Student Activity Listing report?
What is Tuesdays and Fridays
200
This is where student’s access common terms used in finance
What is Finance Glossary
200
Name all grades that count negatively towards successful completion rate
What is I,W,WF,F
300
What is an R2T4 calculation
What is The R2T4, or return to title IV, calculation is completed to determine whether the excess funding on the students account will be sent to the student in the form of a stipend or returned to the lender—this process is complete, roughly, after 45 days of non-attendance
300
What is the Ashford residency rule? How many residency credits are required for an Associate's degree and for a Bachelor's degree?
What is the amount of credits a student needs to take at AU to earn a degree from AU. 18 for Associate’s 30 for Bachelor’s
300
Where can you find a list of re-entry possibilities?
What is On the ops-detail report
300
A GAE student contacts you to change their program. What are the steps you take?
What is Unlock their OAP from the Intranet and set up the 28AA Program Change Instructions activity and leave as pending. Tell the student to let you know once their OAP AND GAE portal has been updated. Once updated, set up the 18MC Program Change Review for the MC and lock the OAP
300
This happens if a Graduate student fails the same class twice
What is Dismissed
400
Can a student make a late payment towards his or her payment plan?
If the student has contact the advisor, then late payments are acceptable up to 2 weeks from the payment due date. If the student is two or more days late and has not been in contact with the advisor, then the advisor will need to follow the hold request criteria to place a hold on the student's account.
400
What is required for graduation in the MBA?
What is All students must complete 42* credits with a 3.00 minimum grade point average. * Students will complete 36 credits if they have earned a Bachelor's degree in Business, Business Administration, Accounting, Finance, or Economics or have transferable undergraduate coursework in accounting or finance according to Ashford University criteria as well as have transferable undergraduate coursework in statistics, business statistics, or quantitative methods.
400
What is the difference between the batch drop report and the drop report?
What is Batch drop only includes students dropped because of attendance; drop report includes all students dropped because of attendance, break, and/or institutional drop request
400
Name at least two ways a student will know if they will need to process the order for their text or if it will be a constellation book
1.There will be a link for either “Order Books” or “Access Materials” under the class 2. They will receive an e-mail exactly 3 weeks before their scheduled class if they need to order the book 3. They can search for the book using the search function in the bookstore 4. They can review the course material in the student course guides
400
What happens to a student's enrollment if they have used up two attempts in a conditional admissions period?
They must wait a year from their LDA to re-apply or they can appeal the decision
500
What is the process for students who do not receive their stipend check because it went to the wrong address?
What is Double check the “billing address” in CV under the addresses tab and if it is wrong, then have the student update their address in their student portal. Next, have the student complete a stop payment at least 21 days after the stipend was sent. Send the completed form to your manager.
500
What is the AU ABC program?
What is Air University Associate to Baccalaureate Cooperative (AU-ABC). Students who have earned an Associate in Applied Science degree from the Community College of the Air Force are eligible to transfer in at least 60 credits to complete one of these Ashford University degree programs: • Bachelor of Arts in Health Care Studies • Bachelor of Arts in Liberal Arts • Bachelor of Arts in Organizational Management • Bachelor of Arts in Sociology
500
Name three reports we receive from the SSAs?
What is Break requests expiring, at risk reports, batch drop and drop reports, pending activities report, billing method compliance reports, confirmed re-entries, EDU 371 course roster reports, capstone reports
500
What is the purpose of the EDU 371 course roster report?
What is To contact students on that report to let them know about a unique requirement for the course: “Students enrolled in EDU371 will be required to find a student to teach or instruct for this course. The student can be a child or adult, age 5 or above. The time commitment will be approximately 3 hours per week for three weeks beginning the second week of this course. There are no exceptions to this requirement.”
500
Name the requirements for a conditionally admitted student to continue (grade and when)
What is having a C- or higher at the end of Day 6 of Week 3
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