www.canadiantire.ca
Polaris
Mobile App.
Perhaps
Chordiant
100
What are three different ways you can earn eCTM?
1. eCTM Card 2. Mobile App. 3. Options MasterCard 4. Phone # at the CT Store.
100
How often will you have to change your password in Polaris?
every 30 days
100
On the Mobile App. What is the only change that will be made/implemented?
"My Canadian Tire Money"
100
What options are available when a customers locks themselves out of canadiantire.ca?
wait 24 hours or call Customer Relations to unlock (within their business hours)
100
In chordiant, on the verification page, what does MI mean?
Middle name
200
When creating a profile on the CanadianTire.ca website, what are the 3 options it will give you when asking about participating in the new loyalty program?
1. YES, and I have a card 2. YES, and I don't have a card. 3. NO, not right now.
200
What is the procedure for reporting a deceased ECTM?
Offer condolences, regular security, closed account as deceased. No Death Cert is required.
200
True or False Customers will be able to view the EXACT same content and categories as the website
True
200
True or False: Their will be specific offers made to each customer starting in 2015. These offers can be activated online, on their mobile app, and if they forget, they can even get the cashier to activate their offer too!
False
200
Stevie Wonder wants to donate $20.00 to Jump Start. How would you proceed?
Defer work to case management.
300
What are the Password requirements?
-Password must be between 7 to 250 characters -Must contain at least 2 character types from the three tpyes: 1. Letters 2. Numbers 3. Symbols
300
Does the eCTM expire?
NO
300
List four benefits to the mobile-user while in a CT store.
1. Scanning products 2. Activating Offers 3. Locating the closest store 4. Balance Information 5. Canadian Tire Stock
300
True or False Rosanne purchases a 100.00 gift card online redeeming her eCTM, it will take 3-4 weeks to receive her gift card in the mail.
False. Gift cards take 7-10 business days
300
What are the 5 reasons you would need to use Polaris?
1.Chordiant is down 2.Write/view a note 3.Close a eCTM card 4.Search name 5. Make Changes to Name or DOB
400
Suzie wants to change her address on the new canadiantire.ca website for her new eCTM card, how would you direct her?
Log in using your email and address and password My Profile Must change HOME address
400
Bobby forgot his eCTM card at home and on September 26 he made a purchase at store #002 for a sub total of 65.98, what are the steps to add the loyalty and how much are you adding?
1. Locate account 2. Confirm Identity 3. In the "Activity" tab, click "Adjustments" 4. Click "NEW" 5. Adjustment Reason: GoodWill Reason Code: CTC Amount: .26 Comments: gather receipt info and note it.
400
When will the mobile app log you out automatically if you don't manually log out?
30 minutes
400
Paulie purchased 56 liters of gas at the Canadian Tire Gas bar using her Airmiles Mastercard and eCTM card. How much eCTM did Paulie earn?
Paulie got $0
400
If the CH has a linked card (OMC and eCTM), what desktop would the rep change the address in?
BLUE
500
What are the demoninations of gift cards available online?
10, 25, 50, 100
500
Sally didn't receive her eCTM card that we sent out to her 8 weeks ago. Where would you look in Polaris as to when it was sent out last?
Issue Cards or Audit History
500
True or False The mobile app will be available for all phones for launch on Oct 28?
True
500
There are 16 different exclusions for earning eCTM. Name 5.
Insurances Gift Cards Lottery tickets Hunting and fishing licenses Roadside Assistance memberships Pit Stop service charges Tire disposal fees Rug doctor rental charges Deposits Environmental fees Delivery or assembly charges House account charges Towing charges Balance transfers Cash advances Cigarettes and alcohol (in Gas Bar locations)
500
BONUS REWARDS. Each team gets 500 points
Because I'm super nice.
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