SECTION ONE
SECTION TWO
SECTION THREE
SECTION FOUR
SECTION FIVE
100
51. Vocal pauses “like” and “um” are examples of (p. 30) a. euphemisms. b. powerless speech. c. ordering words. d. slang.
What is b. powerless speech.
100
52. If you need to verify or clarify an answer, use a a. mirror question. b. reflective probe. c. silent probe. d. restatement question.
What is b. reflective probe.
100
53. The four steps in handling objections are a. anticipate, listen, clarify, and respond. b. anticipate, respond, clarify, and deny. c. listen, respond, capitalize, and confirm. d. capitalize, convert, deny, and respond.
What is a. anticipate, listen, clarify, and respond.
100
Tell me about your internships,” is an example of what type of question? a. closed b. open c. neutral d. leading
What is b. open
100
55. A halo effect occurs when a. an interviewer gives favorable ratings to all job duties when the interviewee excels in only one. b. interviewers give negative ratings to all facets of performance because of a particular trait they dislike in others. c. interviewers refrain from assigning extreme ratings to facets of performance. d. interviewers believe that no one can perform at the necessary standards.
What is a. an interviewer gives favorable ratings to all job duties when the interviewee excels in only one.
200
56. Each of the parties in the interview process is a unique product of a. culture. b. environment. c. education. d. all of the above
What is d. all of the above
200
57. The first step to prepare for the interviewer role in the performance review is a. read your organization’s regulations and policies for reviewing employees. b. set up the appointment. c. meet the review candidate. d. none of the above
What is a. read your organization’s regulations and policies for reviewing employees.
200
58. What distinguishes an interview from social conversation? a. predetermined and serious purpose b. interaction c. asking and answering questions d. exchanging information
What is a. predetermined and serious purpose
200
59. In probing interviews, you must learn to deal effectively with a. the neutral interviewee, the ambivalent interviewee, and the undecided interviewee. b. the emotional interviewee, the talkative interviewee, and the reticent interviewee. c. the suspicious interviewee, the knowledgeable interviewee, and the deceptive interviewee. d. all of the above
What is b. the emotional interviewee, the talkative interviewee, and the reticent interviewee.
200
60. What question technique can serve as a closing? a. nudging probe b. informational probe c. clearinghouse question d. mirror probe
What is c. clearinghouse question
300
A question designed to discover whether previous questions have uncovered everything of importance on a topic or issue.
What is Clearinghouse probe.
300
Selection based upon the behaviors desired in a position and behaviors exhibited by applicants.
What is Behavior Based Selection.
300
A bipolar question phrased to elicit a yes or no response when the questioner wants a detailed answer or specific information
What is Bipolar trap
300
D. A question that is narrow in focus and restricts the respondent’s freedom to determine the amount and kind of information to offer.
What is closed question.
300
E. Those who help interviewees to gain insights into and cope with problems.
What is Counselors
400
F. A counseling approach that focuses on the client rather than content or situation
What is Client Centered approach
400
When an interviewer unintentionally leads respondents to give answers they feel the interviewer wants them to give rather than their true feelings, attitudes or beliefs.
What is Accidental Bias
400
I. Questions designed to verify understanding of an interviewee’s (typically medical patients) concerns, problems or statements.
What is Confirmatory Questions
400
J. A question that limits the respondent to two polar choices such as yes or no, agree or disagree.
What is Bipolar Question
400
K. A question that asks applicants how they might resolve a current problem the recruiter’s organization is facing.
What is Critical Incident Question
500
B. A means of focusing on ours rather than mine or yours to resolve a problem or task.
What is Dialogic Listening
500
E. People tend to recall the last thing said or done in interviews.
What is Law of recency
500
An interactional communication process between two parties, at least one of whom has a predetermined and serious purpose, and involves the asking and answering of questions.
What is interview.
500
G. A carefully structured outline of topics and subtopics to be covered during an interview.
What is Interview guide
500
H. An interaction that involves two distinct parties
What is Dyadic
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