Policy
Name 3 Losses Not Insured / Exclusions
Wear and Tear, Rot, Deterioration, Defects, Weathering, Continuous Leakage, Flooding, etc
What tool(s) allows us to see historical imagery, as well as post-loss imagery for major events?
NearMaps & EV CloudExplorer
How do you order an Eagleview Report?
Create the project in XM. Select the project in your Local Projects, then click the "Request Data" button (the house + tree icon).
Where can I find the phone number to ILR – Initial Loss Reporting?
Fire Core Property Homepage
If you are deployed and you have Sunday off, what should this be submitted as in CIMS
Cat Day off
What amount does the policy cover for Wood Fences?
Actual Cash Value
Give an example of a good opportunity to complete a virtual inspection (video call).
Fence damage, contents damage, minor interior damage, etc
If we are replacing all of the shingles on a slope of the roof, would we replace the undamaged drip edge on that slope?
Yes
Certain states require us to include specific language in denial letters. Where can I find this info?
Jurisdictional References
If you work less than half your normal work hours in a day, what should this be labeled as in CIMS
Day off
What are the conditions for Tree Debris Removal coverage?
The tree has damaged Cov A property or a tree felled by wind/hail/snow blocks access to the home.
What are the conditions for a REIAP assignment?
When would GCO&P be appropriate to include on an estimate?
When the repairs are complex and require additional coordination between trades.
Where is the dynamic file note template located
Fire Resources Portal
If you reside in Texas and are deployed to Illinois- What should Workday reflect?
Illinois
What does Option ID provide?
Increased Dwelling – Provides additional coverage if the claim exceeds the Cov A limit
StrikeCheck and HVACi can be used to help assess what types of claims?
Claims involving lightning/power surge damage to large appliances and air conditioning units.
What is the “Picture Frame Method”?
A way to write an estimate or complete repairs that blends the repair into the rest of the undamaged wall/ceiling.
Where can I find information and diagrams related to construction methods?
ClaimsNet - Estimatics - Construction Reference Guide
When requesting PTO time off, these are the two places you must enter your time off request
VPT and Workday (only after it is Reserved in VPT)
What is the difference between an A1 and an A2 policy?
A1 covers the cost to repair with similar construction. A2 covers the cost to repair with common construction.
Explain the benefits of CSP - Contractor Services Program.
Helps the insured choose a contractor. CSP offers a warranty on the repairs if they use the program. Fast response time. Helps us get an estimate and pay the insured faster.*
If I’m replacing a section of drywall, what else should my estimate include?
Tape joint, paint, debris removal consideration. Possibly texture, insulation, contents manipulation.
Where should I go to find in-depth info about handling water losses?
SCPS and OG’s (OG 75-20)
How often should you be entering mileage, and where?
Daily - Fleet Mileage Tracker Tool
Monthly - DriverView Wheels