Potluck
This state is the only state we will not send a copy of the title for lease accounts
What is NY?
Name at least one state that has NO direct sales
What is FL, HI, ME, NC, SC, SD, WI, DC?
The LCA (Log Contact Attempt) needs to be submitted in this department
What is collections?
The maximum # of days a due date can moved
What is 29?
“I understand you are upset there is still a lien on your title” is an example of acknowledging the customer's __________
What is emotion/issue?
This is how a customer receives their verification code for the website
What is email?
The caller must be in ___________ of vehicle to initiate a VOLS.
What is possession?
This document is required by MFS probate to proceed with a notification of deceased customer
What is death certificate?
Direct sales documents must be sent when customer is purchasing their leased vehicle thru their __________.
What is financial institution?
The maximum number of months that an extension/deferral can be granted at one time
What is 2?
A 3rd party including non-signing spouse must be ___________ to discuss the account
What is authorized?
A 3rd party including spouse must be ___________ to discuss the account
What is authorized?
The abbreviation SCRA stands for this
What is Servicemembers' Civil Relief Act?
If excess funds are at least this, the next payment is advanced
What is 90% of the payment?
This department in v8 is where you can you see the remaining balance after a total loss
What is recovery?
This must be sent when a DDC is denied
What is Adverse Action Letter?
If unable to confirm the last 4 of the bank account, you can confirm this to process the payment
What is the last 4 of the SS#?
This type of MQR should be submitted if the customer wants excess funds applied to principal only and not pay the account ahead
What is payment correction?
This must be included with ALL lease payoffs from any dealer.
What is odometer statement?
A customer is asked to send in what for SCRA review
What is military orders?
This is the term that a refund opportunity has been identified when dealing with Personal Property Tax
What is abatement?
The process when a customer needs to register their vehicle with dmv after moving to a new state
What is state to state transfer?
A customer would use this tab to set up automatic payments on the MFS website
What is recurring payments?
This is the timeframe for SCRA decisioning
What is no specific timeframe?
_____ sends the title when it is an ELT state once account is paid in full
Who is DMV?