Monetary Adjustment
Monique disputed an unauthorized transaction for $150.00 from Walmart.com. She was able to submit a dispute form within 10 business days. Upon investigation, the analyst was able to determine that a chargeback needs to be submitted and provisional credit needs to be issued. What adjustment code should the analyst use?
+TC
True or False. Analysts must force close a case that is subject for PVC Reversal.
False
True or False. Once fees are reversed, the amount will be added to the members available balance and ready for use.
True
True or False. When issuing a credit on a closed account, analysts will need to have a check sent to the customer for the credit balance owed.
True
Which tool application should analysts use to send dispute letters?
Zendesk
A provisional credit was issued for a disputed unauthorized transaction. Chargeback was submitted for the transaction through VISA and Won. What adjustment code should the analyst use?
-TC>> +H
Which Local Filter will allow users to view assigned cases that are up for Provisional Credit Reversal?
For PC Reversal
How much is the fee charged to cardholders when cash is withdrawn over the counter from a bank teller (OTC) or from a non-MoneyPass™ ATM?
$2.50
This is how customers can access their funds after a credit was issued to their closed checking account.
Refund Check
Which Letter Macro should the analysts use when closing a case that has been written off?
Final Notice - Error Found- Final Credit Issued
No provisional credit was issued for Remy’s disputed unauthorized transaction since she was unable to submit a dispute form within 10 business days. However, the analyst that worked on her case was able to submit a chargeback through VISA for the transaction and won. What adjustment code should the analyst use?
+H
After the final determination letter was sent to the cardholder, how many days should the case be pended before reversing the provisional credit?
5 business days
Which tab in CST/ Galileo can users locate and reverse fees?
Account Info >> Fee History
What is the minimum account balance required to request for a refund check after issuing final credit or provisional credit on the account?
$1.00
In Zendesk, this is where analysts can enter the customer’s email address.
Requester
A chargeback was submitted for an unauthorized dispute filed against Fitness Planet for $220.00. The merchant responded with a re-presentment and the analyst failed to initiate pre-arbitration and the final determination is to write-off the claim. What adjustment code should the analyst use?
+FD
Under Make a choice in Lean Adjustment Hub. Which option below should the analysts use to proceed with PVC reversal transition?
Deny
Which tab in CST/ Galileo can users locate ATM or Over the counter withdrawals in which fees may be associated with?
Account Info >> All Transactions
Fill in the blank. You can only issue provisional credit or final credit for transactions that _____________.
Settled / Posted
Which Letter Macro should analysts use for claims where PVC was initially issued and the claim was finalized not in favor of CH?
Final Notice - No Error Found - PVC Reverse
A provisional credit was issued for a disputed unauthorized transaction. However, upon investigation, it was determined that there was no error that occurred. What adjustment code should the analyst use?
-TC on the 5th business day after the claim is finalized.
When is there a need to reverse provisional credit?
When provisional credit was previously applied and the final determination of the claim is No Error Found.
When do analysts perform Fee Reversals?
When writing off claims
In which Galileo tab can analysts best identify if an account is closed?
Notes >> User Notes
What should the analysts do when a letter was triggered in Lean Adjustment Hub?
Click Skip button