First Notice of Loss (FNOL)
This is the first step when a claim is reported.
An insured backs into a parked car in a parking lot. Their vehicle also has rear bumper damage.
This letter informs the attorney that their claim has been received.
Who will assist in dispatching a field appraiser to inspect damages?
CDU
An insured is 20% at fault and damages total $10,000. In a comparative negligence state, how much can they recover?
$8,000 (reduced by their percentage of fault)
This key detail includes date, time, and location of the accident.
A tree branch falls on the insured’s parked vehicle during a storm.
Comprehensive Coverage
This letter explains that coverage may not apply and investigation is ongoing.
What is a Reservation of Rights Letter?
What must be done if the insured stated they where not involved in the claim?
An insured refuses to provide a recorded statement. What policy condition may be violated?
Duties after loss / cooperation clause
This person reports the claim but may not be the policyholder.
The insured is rear-ended at a stoplight. The at-fault driver has no insurance.
What letter is sent when status is being requested?
Status Letter
if the insured does not pay for their insurance on time what is this called?
POLICY NIF
The insured’s parked car rolls downhill (brake failure) and hits another car.
Photos, police reports, and witness statements fall under this.
A passenger in the insured’s vehicle is injured in an at-fault accident.
What letter will se send if insured does not carry first party coverage?
Reason for unpaid letter
Who handles payment to other insurance companies when fred loya insurance was at fault for the accident?
True or False: If the insured is cited for the accident on a police report, fred loya will automatically put them at fault.
FALSE
This is used to verify policy status at the time of loss.
What is A COVERAGE RECAP?
The insured’s engine is damaged due to lack of oil/maintenance.
Answer: No coverage (mechanical breakdown/maintenance exclusion)
What letter/s must be issued if the insured has multiple parties in the vehicle?
Ack Letter to all parties.
What was the most recent update to our guidewire/ file manager system?
File manager button is no longer available through summary tab, you must go through the Table of contents
The repairable Storage Cut off letter will be sent to the body shop if the insured states the vehicle is a total loss?
NO, only if the vehicle is repairable