CLIENTS
Send in a screenshot of the app that gives you an assessment without a grade.
MDLive
This TeamMate is considered to be the youngest individual on the finance team but is a Parks & Recreation Commissioner for their City and plays the piano proficiently.
James Maldonado
Communication system software used by many contact centers to manage calls.
Avaya
“I talk a lot, so I've learned to tune myself out.”
The Office
1970's term that defines a person who works too much or is addicted to his or her job
Workaholic
The Founder of this company has been making us draw a Blank since 1979.
The Home Depot
This TeamMate graduated from FIU with a Master's and has worked with Arise for at least 2 years.
Ana Sanso-Hill
The sum of Average Talk Time and Average After-Call Work for a specified time period.
AHT
"Valar Morghulis"
Game of Thrones
This term is a word that was drafted from Shakespeare's Midsummer's Night Dream and revived in pop culture between the later 2000's to 2010's.
Swagger
This Client was founded in 1886 and was originally called Arthur Hinds & Co. The HQ of this client is currently located on 5th Avenue, NYC.
Barnes & Noble
This TeamMate is a member of 2 Fraternities; Beta Alpha Psi & Sigma Nu; as well as interned with NBC Universal.
Jarred Paurowski
This term can be used synonymously with After Call Work (ACW) or Wrap-Up time; It is defined as work that immediately follows an inbound call transaction. (Often includes entering data, filling in forms, and making outbound calls as necessary to complete the caller's transaction.)
AUX
"Discard everything that does not spark joy."
Marie Kondo
Before the Kardashians, we were keeping up with this 1940's family.
Keeping Up with the Joneses
This American hospitality Client was made popular by the American television series, The Love Boat.
Princess Cruise Lines
This TeamMate has the same Birthday as the blues legend BB King and is also a member of the Business Professional Fraternity Alpha Kappa Psi.
Danika Jackson
The time a Client Support Professional is logged into the client’s system and is ready to serve and is waiting for calls to arrive for a given time period.
Available Time
Khloe Kardashian, Reese Witherspoon, Rachel Zoe, and Neil Patrick Harris have this in common.
The Home Edit
1980's terminology that is still used today to define someone who is very hip or cool
Fly
This former client of Arise has a corp HQ in San Jose, CA, and was founded over 25 years ago.
EBay
This TeamMate holds a Master's degree and has 3 children and has an accounting and finance background.
Vilma Munoz
Arise program developed to secure the environment on an Independent Business owned and maintained desktop.
ASD - Arise Secure Desktop
"Okay. Money Laundering 101."
Ozark
A 1920's expression used to define when someone or something is nothing short of the real thing.
The Real McCoy