fees
what is the lockout fee?
$25
what is the name of the third party site we use for payments
paylease
what does CR mean in their transaction history?
credit
do residents get charged extra for furniture?
no. accommodation and accommodation SFP total to the rate that they signed.
how can you look up a resident's account?
by name, phone number, apt #
how much is it to replace any key?
$50 each
what do you need for the e-check option
account number & routing number (plus other personal info)
what does DR mean in their transaction history?
debit (what is due)
can residents set up an automatic payment?
yes. they can do it themselves through the resident portal
when do you put a note on a resident's account?
after a phone call or if they come in person at the office
if the resident has a registered pet, what is the additional monthly fee?
$20
what in person payments do we accept?
checks/money orders
how do you help someone who can't log in to resident portal?
ask what log in info they are using and it matches the password and email we have on file for them
where can you find the resident's installment rate?
either in their correspondence or the resident portal
how do you put in a maintenance order?
by clicking their room number. then maintenance then the plus sign
how much is it for a returned payment(NSF)?
$30
how much is the service fee for credit/debit cards?
2.4% X the payment amount
how do you print out a statement?
entry actions. under invoicing. "print statement"
correct steps on giving a resident their receipt
make a copy. sign and date it
where do you go to check if they have a registered pet?
under "Custom Fields - Resident Pet Info"
what is the late fee?
$45.50
how do you write a money order
full name. apt # with bedspace. signature. addressed to uoaks and the appropriate phase address
how do you know if the person is a current resident?
next to their name. under quick info - active booking. or under booking tab
who are only allowed to speak to about a resident's account?
bonus: who can you speak to about the resident's installments?
the resident
bonus: the guarantor or the resident
what is the process?
only EFF or 1BX1B. they need to fill out a form with the permitted occupants ID. the occupant only gets the access card