Cash Recycler
The parent company to Revolution Retail
What is Glory?
This type of request is used to report any concern with the store’s armored carrier service and includes (E.g., missed services, failure to deliver a change order).
What is an Armored Car Request?
A global money transfer service that allows people and businesses to send and receive money in over 200 countries and territories.
This line of business handles Accounting and Billing issues.
What is Global Business Services (GBS or GSS)
You can escalate without me but should always request the store provide me within 24 hours. What am I?
What are Pictures?
This type of request is used for store funds when the store is running out of money.
What is a Emergency Change Order Request?
This specialty team handles both Walmart internal contacts and external third-party contacts from within the Home Office
What is the Operations Solutions Support Team (OSS)?
When transferfing stores to GBS, it is encouraged to give stores the 479-273-8888 n umber in case they would need to call back. True or False?
What is False.
We don’t share that number with stores.
Before a store can submit a ticket, who must they call to open a ticket?
What is G4S?
The tool the store should use to report financial tasks that need Home Office actions?
What is WAVE?
I am to be excluded from the subject line when emailing the OSS Team. What am I?
What is the Oracle Reference Number?
Escalate issues over to this team when there are questions regarding P&L for store.
What is the SBO Escalations Team
I am the team that SEE escalates to regarding the Cash Recycler?
What is Ashley Yayock's Team
An emergency order can take how long to be delivered if approved?
What is Same day or Next Day?
Once the store receives the replacement equipment, they must contact Field Support to assist with the installation of the part. True or False?
False. Store must contact Field Support after the installation of the new hardware in order to update the MAC Address.
Fill in the Blank :
When escalating to GBS, You must include the following:
________________
The overall issue the store needs help with
Detailed summary of the problem
If applicable, any supporting documentation the store has for this issue (E.g., screenshots, files, reports).
What is the Previous GBS Reference Number
What process should be followed by the store if the recycler is not working due to a maintenance issue, a power outage, a technical issue , or a jam?
What is the Down Recycler Process?
True or False? If a service is missed but the provider (Brinks or Loomis) calls the store and says that they will be by tomorrow, the store doesn't need to report this missed service.
What is FALSE. The store needs to report any missed services EVERY single time.
Due to limited Staffing, the SLA for the OSS team is how many business days for assigned escalations.
What is 3 business days?
We are able to view GBS tickets within Oracle. True or False.
True