Financial Basics & Deposit Products
This nine-digit code identifies a financial institution.
Routing Number
A password reset must be completed in this platform rather than the mobile app.
Online Banking
A member fails verification we would refer them to.
An NFC or Video Banking
Changing a physical address to another physical address is generally completed in this system.
Gateway
On BECU.org, this button contains Personal Forms, Contact Us, Make an Appointment, Messenger, and common topics.
Support
This transactional account can be accessed by debit card, ACH, ATM, and checks.
Checking Account
Primary and Joint account holders will have their own (fill in the blank) to access their accounts digitally.
Online Banking Credentials
This would be an acceptable and neutral response to a member providing verification answers.
"Ok" or "Thank you"
FACTA requires this temporary restriction after certain address changes completed by phone, secure messaging, or Online Banking.
10-day flag
This is the total amount originally borrowed on a loan.
Principal
After three failed login attempts, including failed biometric attempts, a member becomes this.
Locked out
If a member has a code word on their profile and they tell you that they do not have a code word, this would be considered what?
Failed Verification
Adding, changing, or removing this extra security item requires a signed form and cannot be completed by Contact Center over the phone.
Code Word
This remote channel aims to provide an experience close to an in-branch visit and can help members apply for membership or a loan.
Video Banking
This product holds funds for a chosen term and may offer a higher dividend in exchange for reduced access.
Certificate of Deposit (CD)
This Relationship Manager feature is view-only and lets a consultant see the member’s Online Banking layout without controlling the member’s device.
Emulation
When four verification questions display in Gateway, this is considered (fill in the blank) and we cannot proceed with account specific information.
High Risk
This BECU fee is charged for a standard personal-check stop payment and is in the amount of.
$25
A member wants to locate a surcharge-free ATM while traveling away from BECU locations. This BECU.org feature should be used.
Interactive locations map, AllPoint ATM's, or Co-op branch locater
This account generally offers a higher dividend than savings, may reward larger balances, and cannot have a debit card linked.
Money Market
A member wants to move money between their BECU account and an account they own at another domestic financial institution. This service is more appropriate than Zelle.
External Transfers
A 17-year-old caller does not know their Social Security number and receives help from an adult during verification. Under the minor-verification rule, this is permitted or not permitted.
Permitted
A consultant processed a transfer incorrectly yesterday. This correction process cannot be used because it is limited to the same day.
Error correcting a transaction
A member moved out of state, needs an address update today, and wants a replacement debit card without delay. This remote-service option is the best solution.
Video Banking