Conversations With Members & Type of Fraud
Online
Check
ATM/ITM
Debit Card
100

It can be frustrating to see charges that you know do not belong to you as a card user. I can assist you with filing a dispute to recover your lost funds.

What is debit card fraud?
100

When third parties get hold of personal data to commit theft that often leads to financial loss, credit card or insurance fraud, and credit score damage, which may prevent people from getting a mortgage or buying a car.

What is identity theft?

100

Stealing checks to use for fruadulent purposes.

What is theft?

100

Stealing card details from the cardholder.

What is phishing?

100

Most obvious cause of debit card fraud.

What is a lost or stolen card?
200

I see your account is currenlty overdrawn due to a returned check. This can be frustrating when funds are needed for personal use. Let's review your account and see what measures we can take to recover your funds.

What is check fraud?

200

One of the most common types of financial fraud that involves using a network of robot computers to test and verify credit or debit card details at scale.  

What is card cracking?

200

Creating a fake check.

What is counterfeiting?

200

Fraudsters block important buttons on the ATM keypad (Cancel, Enter, etc.) to prevent the transaction from succeeding. Then, when the necessary data is entered, the criminal uses the ATM to withdraw cash.

What is keyboard jamming?

200

A stranger, family member, disgruntled employee or anyone else could take your physical debit card when you’re not looking and use it for purchases.

What is stealing a card?
300

It can be frustrating when all your personal funds have been removed from your account. We will work diligenlty to retrieve the information and to get your money back.

What is unauthorized funds transfer?

300

This occurs when a criminal convinces your cell phone provider into transferring your phone number to their SIM card. This type of account takeover scam targets a weakness in some forms of two-factor authentication (2FA), in which a text or call is used to verify an account holder.

What is a SIM swap scam?

300

Signing or endorsing a check without authorization.

What is forgery?

300

The placement of a device in an ATM card reader that prevents the cardholder from receiving the card after the machine transaction.  

What is card trap?

300

The scammer can attach a device to an ATM, gas pump or anywhere else you swipe your card and steal information from your card’s magnetic strip.

What is a skimming?

400
I see you the charge you have indicated and would be happy to help you recover your funds. Could you clarify if you have done business with .... in the past?
What is ACh fraud?
400

Attackers use malicious bots to steal data from businesses. They then hold companies to ransom over the stolen data, demanding huge sums of money for returning the data and not notifying the authorities of the data breach.

What are ransomware attacks?

400

Creating a false balance by writing checks between accounts.

What is check kiting?

400

A hidden device that is installed in an ATM/ITM, which gives the opportunity to read the information from payment cards during the transaction thus allowing criminals to create a card duplicate with a PIN code written on a magnetic strip.  

What is card skimming?

400

Involves copying the card’s data electronically and then using this to make an identical account.  

What is card cloning?

500

What do you say when a member states their Rally account was hacked?

I can assure you that Rally takes all measures to ensure the safety of your information and your funds. We understand this recent fraud ring may have caused loss to you as our member. We will be happy to assist you with recovery of your lost funds.

500

This usually occurs following a credential stuffing attack. Credential stuffing bots verify account login credentials, allowing attackers to access unauthorized accounts.

What is account takeover?

500

Writing checks on closed accounts.

What is paper hanging?

500

A thin board discreetely inserted into a card reader with a card carrier.

What is a card shimmer?

500

Scammers could steal your debit card out of your mailbox and use it to make fraudulent purchases.

What is called intercepting mail?

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