Billing and Invoicing
This is the only type of invoice generated on a customer's move-in date
What is a deposit invoice
This is the interaction record reason code used during paperless billing calls
What is Billing - eBill
This is the easiest way to process a refund
What is a standard refund cheque
The following customer types are NOT eligible for credit card payments
RRO, Municipal only, or FPVV
The terms and conditions are displayed on this page
What is page 2
The number of past invoices a customer can view on their online account
What is 25?
This is the form # for the Refund Form on the eForm portal
What is 10682
Customers will lose the option to pay by credit card __ days after their move out.
What is 45
This logo will appear on the invoice banner for a customer that has both ENMAX and City of Calgary charges
What is no logo!
If a customer is not receiving their paperless billing notification, and has this note on their account 'Paperless notification email flagged as spam' --> email this group to resolve
What is enmaxretailbilling@enmax.com
Refunds greater than $10.00 and more than __ days old on inactive accounts will be automatically refunded
What is 55
If a customer provides you with their full credit card number over the phone, we refer to it as this
What is PCI Data Exposure
This 'Read Type' can occur when the distributor is unable to obtain a meter reading
What is an estimated read
The amount of time a customer has to confirm their email address after we add it to SAP.
What is 24 hours?
This type of refund goes directly back to a customers bank account
What is EFT
Although we do except International credit cards for payment, the billing address must be ______________
What is Canadian
This type of invoice occurs when we have already sent the bill to the customer, but it needs to be changed
What is a corrected bill, or a cancel/rebill
In this scenario, a customer has an invalid email address on file for paperless billing, which causes a bounce back email, then triggers this
What is a message drop?
Follow this process if a customer indicates that they have not received their refund and a Refund Request Form has already been submitted
What is email paymentprocessing@enmax.com
Competitive customers can use a credit card to make two types of payments
What are pre-authorized and one-time payments