Billing and Invoicing
This is the only type of invoice generated on a customer's move-in date
What is a deposit invoice
Customers can contact ___ to submit their gas meters.
What is ATCO?
This is the easiest way to process a refund
What is a standard refund cheque
The following 3 customer types are NOT eligible for credit card payments
RRO, Municipal only, or FPVV
The budget settles-up after this amount of months.
What is 12?
The terms and conditions are displayed on this page
What is page 2
As a CSR, this is the maximum MIRA amount you can post on a Muni Only account.
What is $0.00. You cannot post a MIRA on a Muni Only account.
This is the form # for the Refund Form on the eForm portal
What is 10682
Customers will lose the option to pay by credit card __ days after their move out.
What is 45
What is $10,000?
This logo will appear on the invoice banner for a customer that has both ENMAX and City of Calgary charges
What is no logo!
1st dial: Needle is inbetween 2 and 3
2nd dial: Needle is inbetween 5 and 6
3rd dial: Needle is inbetween 9 and 0.
What is 259?
Refunds greater than $10.00 and more than __ days old on inactive accounts will be automatically refunded
What is 55
If a customer provides you with their full credit card number over the phone, we refer to it as this
What is PCI Data Exposure
For Security Deposits, you can create an Installment Plan for up to _ months.
What is 4?
This 'Read Type' can occur when the distributor is unable to obtain a meter reading
What is an estimated read
You must do this to adjust an AWN, Disconnect, or Reconnect Fee.
What is "Send an IR"
This type of refund goes directly back to a customers bank account
What is EFT
Although we do except International credit cards for payment, the billing address must be ______________
What is Canadian
ENMAX can offer customers this type of payment plan to help them with overdue bills.
What is P2P?
This is the due date for my April 2021 bill and my cycle is M011.
What is May 14th 2021.
You add these types of locks on an account when we need to do a billing investigation.
What is Dunning and LPC locks?
Follow this process if a customer indicates that they have not received their refund and a Refund Request Form has already been submitted
What is email paymentprocessing@enmax.com
Competitive customers can use a credit card to make two types of payments
What are pre-authorized and one-time payments
You must check for these 3 things in SAP before qualifying a customer for a Budget Plan.
What is Risk Level, Bill Cycle Alignment, and no balances in arrears (no P2P/IP)