Billin', Chillin', Mindin' my Business
This is the only type of invoice generated on a customer's move-in date
What is a deposit invoice
This is the interaction record reason code used during paperless billing calls
What is Billing - eBill
This is the easiest way to process a refund
What is a standard refund cheque
The following customer types are NOT eligible for credit card payments
What is RRO, Municipal only, or FPVV
The T&C's are displayed on this page of the invoice
What is page 2
The number of past invoices a customer can view on their online account
What is 25?
This is the form # for the Refund Form on the eForm portal
What is 10682
Customers will lose the option to pay by credit card __ days after their move out.
What is 45
This logo will appear on the invoice banner for a customer that has both ENMAX and The City of Calgary charges
What is no logo!
This is how you will email paperless bill copies to customers.
What is 'from the Bill Analysis Tool'
Refunds greater than $10.00 and more than __ days old on inactive accounts will be automatically refunded
What is 55
If a customer provides you with their full credit card number over the phone, we refer to it as this
What is PCI Data Exposure
This read type occurs when the distributor is unable to obtain a meter reading
What is an estimated read
The amount of time a customer has to confirm their email address after we add it to SAP.
What is 72 hours?
This type of refund is sent when the refund issued does not match the name on the SAP account
What is Third Party Cheque
Although we do except International credit cards for payment, the billing address must be ______________
What is Canadian
This type of invoice occurs when we have already sent the bill to the customer, but it needs to be changed
What is a corrected bill, or a cancel/rebill
In this scenario, a customer has an invalid email address on file for paperless billing, which causes a bounce back email, then triggers this
What is an auto dialer message drop?
Follow this process if a customer indicates that they have not received their refund and a Refund Request Form has already been submitted
What is email paymentprocessing@enmax.com
Competitive customers can use a credit card to make two types of payments
What are pre-authorized and one-time payments