A
Where will you find the benefit Level for a procedure?
Rumba
Which KA should you reference when a member asks for a supervisor?
KA 3037
Where can you see if a members Payflex card has been activated?
FDR
What KA gives details about Silver Sneakers?
KA 2585
What 4 systems do you have to look at to change a pcp for all Florida calls?
HRP, GPS, Doc Find and SFE
Where will you find the name of a member's Case Manager?
MedCompass
Which KA shows what level of information each type of caller will have access to?
KA 3641
Where can you find out what time your break is today?
WFO
What KA do you refer to if you get a pcp error change message?
KA 3253
What KA do I refer to for the workflow for a retroactive PCP change?
KA 2647
Where will you find details on a grievance?
MedHok
Which KA do you reference when a mm asks to speak to their Case Manager?
KA 3750
When is the cutoff for members to attest for 2023 Healthy Rewards gift cards?
January 31st
What KA would I look into if I wanted to know information about Farm Box RX?
KA 4115
What KA would you find a list of the holidays that Payflex is not open for phone support?
KA 4124
Where can you see a copy of a document sent in by the member?
IOP Document Viewer
What is the correct KA to reference when a mm wants to attest for Healthy Rewards?
KA 4205
When is it appropriate to cold transfer to Access to Care?
Never
What KA gives details of the fitness reimbursement?
KA 4186
Who must initiate the Agent Of Record Change?
Broker or Member ?
Which KA do you reference to?:
member and KA 2799
Where can you view the member benefits in the event of a GPS outage?
Stars
Which KA includes information on Helper Bees?
KA 4095
Which KA should you reference when receiving a virtual call back?
KA 3053
What KA would you find the list of High Value Providers
KA 4131
What system shows if a provider is High Value Provider?
Doc Find