3.01
the process of planning, maintaining, monitoring, controlling, and reporting the use of financial resources.
financial analysis
They are responsible for carrying out the management functions of planning, organizing, staffing, directing, and controlling
what managers do
more than just interviewing and hiring
staffing
all the activities a business engages in to interact with its customers
customer relations
involves seeking out and attracting qualified potential employees
recruiting
the process of planning, staffing, leading, and organizing employees.
human recourses management
what managers need
To be effective, managers need certain skills. These skills fall into three main categories—technical skills, interpersonal skills, and conceptual skills.
money
compensation
A restaurant needs diners, a doctor needs patients, a college needs students, a wholesaler needs retailers
customer relations
employee orientation and various types of paperwork
onboarding
the process of accessing, processing, maintaining, evaluating, and disseminating business knowledge, facts, or data.
information managment
They are the ones who are concerned with actually carrying out the actions and plans
first line
listening to laws and regulations
compliance
When customers are happy with a business, they are likely to tell their friends, family, coworkers, and acquaintances
word-of-mouth promotion
It may involve giving the employee a tour of the facilities
orientation
the day-to-day activities required for continued business functioning.
operations
This level of management is responsible for implementing the goals set by top management
mid-level
Another main responsibility of human resources management is ensuring that employees are knowledgeable and productive
training and development
is both tangible and intangible
business environment
discussions with employees who are leaving
exit interviews
the process of creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large.
marketing
Managers at this level are responsible for the operation of the entire organization.
handling complaints and conflicts
employee relations
offers two main advantages for businesses when it comes to building positive customer relations
technology
comprise a significant portion of the total package a company offers its employees
benefits