Medical Protocols
When a caller reports a patient who has facial droop and is having trouble speaking, the dispatcher should select this protocol.
What is Protocol 28 (Stroke)?
This is where calls hang out waiting to be dispatched.
What is the pending queue?
This caller is considered 2nd party.
What is the caller is with or near the patient?
The program where you will go to find your schedule, as well as request time off.
What is Aladtec?
This is the shorthand comment used to notify Fire and/or EMS that police have advised there are some scene safety issues present.
The protocol with instructions that may involve giving aspirin to a patient.
What is Protocol 10 (chest pain)?
The F key used to open the Scheduled Call Take screen.
What is F12?
This is the greeting used to answer non emergency calls.
What is "Fire and EMS Dispatch"?
This is where our Back-up Communications center is located.
What is Wentzville?
This is the shorthand comment for Children's Hospital.
What is "/hchil"?
When a caller reports a patient found unconscious, and barely breathing, along with advising that there is a bottle of pills laying next to the patient.
What is Protocol 23 (overdose/poisoning)?
The tab used in CAD to add notes to the "Dispatcher Notes" board.
What is "more"?
This is the non emergency number that can be given to the public to reach Fire and EMS dispatch directly.
What is 636 332 8744?
This is the address for the EOC.
What is 1400 TR Hughes?
This is the command line code used to mark a unit On Duty.
What is "OTF" (on the fly)?
EX: OTF M321
The protocols that may be used when an alarm company states they did not make patient contact, but received a fall detection from a pendant.
What is Protocol 32 (Unknown EMS) or Protocol 31 (Unconscious/Fainting/Near Fainting)?
This is the name of the tool used to find Scheduled Transfers that have already been entered.
What is Call Loading?
This is the last phrase that should always be said on an emergency call, when the call taker is not staying on the line.
What is "call us back immediately if anything changes or gets worse"?
This is the system that houses all of our Policies & Procedures.
What is PowerDMS?
This is the shorthand code used to advise units that it is safe to proceed if they had previously staged.
What is "PDOS" (police on scene, clear to proceed)?
The protocol used when the caller reports a diabetic patient having a seizure.
What is Protocol 12 (Seizure)?
The place to go to find a call that occurred yesterday.
This is the "Nature/Problem" code used when transporting a non-psych patient from Progress West ER to Barnes St Peters ER.
What is 37C09?
The number of SCCAD bases that house ambulances in St Charles County.
What is 20?
This is the command line procedure to put M9662 out on a Mobile Integrated Health call at 1400 TR Hughes.
What is "MIH M9662 1400 TR Hughes"?