VOCABULARY
Who has the most contact with the public?
Telecommunicator
ONCE AN EMERGENCY HAS BEEN RECEIVED THE DISPATCHER HAS _____________
WHAT IS 60 SECONDS?
CAD HELPS TO REDUCE THE AMOUNT OF
WHAT IS RADIO TRAFFIC?
ANOTHER NAME FOR PSAP (PUBLIC SERICE ANSWERING POINT)
WHAT IS A COMMUNICATION CENTER
THE MOST IMPORTANT INFORMATION THE DISPATCHER NEEDS FROM A CALLER
THE LOCATION
What is the act of transmitting information?
What is communication
WHAT ARE THE 2 BASIC SKILLS A DISPATCHER MUST HAVE
WHAT IS READING AND WRITING
What is the advantage of a CAD SYSTEM?
Reduces voice traffic between dispatch and field units
ALLOWS THE DISPATCHER TO CALL BACK WHEN THE PHONE IS HUNG UP
WHAT IS A RINGBACK FEATURE
A COMPUTER AIDED DISPATCH SYSTEM SHORTENS
WHAT IS RESPONSE TIME
THE CODE INDICATING AN EMERGENCY
WHAT IS EMERGENCY TRAFFIC
SET UP AWAY FROM THE PERMAMENT DISPATCH CENTER
WHAT IS AN EXPANDED DISPATCH CENTER OR MOBILE COMMAND CENTER
PREPARE PLANS AND PROCEDURES FOR NATURAL DISASTERS
WHO IS OEM (OFFICE OF EMERGENCY MANANGEMENT)?
ANOTHER NAME FOR DISPATCHER
TELECOMMUNICATOR or CALL TAKER
Which feature is found only on ENHANCED 9-1-1 (E-9-1-1) systems?
What is Automatic Location Identification?
FEDERAL AUTHORITY THAT OVERSEES RADIO COMMUNICATIONS
WHAT IS THE FEDERAL COMMUNICATIONS COMMISSION
THE COMBINED TELEPHONE AND COMPUTER EQUIPMENT (SUCH AS CAD) PROVIDE THE TELECOMMUNICATOR WITH 3 TYPES OF INFORMATION
DOUBLE JEOPARDY
WHAT IS CALLER'S LOCATION, PHONE NUMBER AND DIRECTIONS TO THE LOCATION?
TO PROTECT AND SERVE IS THE _________ AND _______________ RESPONSIBILTY OF EACH AGENCY.
DOUBLE JEOPARDY
WHAT IS LEGAL AND MORAL
DESIGNED TO ASSIST A TELECOMMUNICATOR BY PERFORMING SPECIFIC FUNCTIONS FASTER THAN MANUALLY
WHAT IS A CAD SYSTEM
Allows help to be sent even if callers are unable to identify their location.
What is Automatic Location Identification
UTILIZED BY DISPATCHERS, CALL TAKERS, AND 911 OPERATORS TO PRIORITIZE AND RECORD CALLS.
WHAT IS COMPUTER AIDED DISPATCH
A good working relationships between police, fire, and emergency medical service agencies are important to protect what?
What are lives and property?
TRACKS AVAIABILITY OF RESOURCES USED FOR SUPPRESSING FIRES.
WHAT IS NATIONAL INTERAGENCY FIRE CENTER (NIFC)
What association gives the standards for professional qualifications and skills of telecommunicators?
WHAT IS NFPA (National Fire Protection Association).
A system used to automatically provide callers
location to 911dispatchers.
What is enhanced 911?