Food Safety
Cleanliness
Customer Service
Misc.
100
What is FIFO?
First In First Out
100
Tell when you clean high chairs
After each use!
100
What is the Firehouse motto?
Customer First Dining Room Second Everything else last
100
Where is the sub placed in the basket?
The sub must be placed in the center of the basket
200
How often should you change your gloves?
Every 30 minutes unless you change positions or touch something(yourself,etc) besides the food.
200
What does CFE stand for?
Crumb Free Envioronment(Clean as you go!)
200
What is the proper way to answer the phone?
Hello thank you for calling Firehouse Subs on Hwy 64, this is (your name),how may I help you?
200
What should ticket times be and how do you determine what the actual ticket time is?
6 minutes or less You determine it 1 of 2 ways: 1. Look at the time on the ticket in front of you and look up at the clock to calculate the time 2. You may also look at 1st ticket on line(near steamer station) and the most recent ticket placed on the line(near ATC)and calculate the time
300
What is the hold time for sliced light and dark meat?
Light meats -end of 3rd day Dark meats-end of 2nd day
300
What day of the week should the prep table be cleaned out?
Every Single Day
300
What is the policy for delivery of the subs to the dine in customer?
Delivered with a thank you each and every time. Never hand a dine in customer his/her sandwich over the counter.
300
If a customer asks you to put hot sauce on their sandwich before you wrap it, what would you do?
Explain that our policy does not allow for us to put hot sauces on the sandwiches but you will be happy to give them a souffle cup to put the hot sauce in.
400
What are 3 of the 4 acceptable methods to properly thaw frozen products safely?
1. In the refrigerator(preferred) 2. Under RUNNING lukewarm tap water 3. Direct Cooking 4. Microwave(least preferred-must be cooked immediately after thawing)
400
Whose responsibilty is it to clean the dining room?
Everyones!
400
If customer purchases a sandwich online, can he/she use a free chip/drink coupon at time of pick up?
Yes, the coupons require purchase of a sub sandwich-whether they purchase it online or in store, it is still a purchase. Take the coupon and use the free chip/drink button to ring it up.
400
If a customer wants some hot sauce, how many souffle cups for hot sauce or how many sorensen sauce should you give?
2 per sandwich whether medium or large
500
What is the temperature danger zone for any cooked or raw food products?
41 degrees to 135 degrees(Cold items should be below 41 degrees/hot items should be above 135 degrees)
500
Name 4 items on the green sheet used for daily cleaning
See Green Sheet as reference
500
To whom and when do you say "Welcome to Firehouse"
Every customer Every Time
500
How many regular tickets should be placed on the line between a phone order ticket?
4
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