Phrases/Scenarios
True or False, residents can get half portions of our menu items.
What is: False
How long after a table sits down are you supposed to at least greet them, not particularly start them?
What is: 2 minutes
Are residents allowed to get a plastic box?
What is: No, unless they ordered their desserts to go, in which case, the item will be served in the box to begin with.
How many pitchers go in each wait station in the morning?
What is: 5
What should you say instead of "I don't know?"
What is: "Let me find out for you!"
Do we heat cold soups?
What is: No
What time are carry outs started?
What is: By 2:30 pm
Who is allowed to be up at the host stand during dinner service?
Who is: The Host, Seater, Walker (to collect tags), Bussers (to let host know table availability)
No one else should be standing at the host stand.
When serving a resident who requests a gluten free roll or toast, what is the proper procedure?
What is:
GF Roll: Get it from the fridge and heat it in the microwave for 15 seconds
Toast: See cafe manager on duty
At what point during their entree should you sending the desserts to the kitchen?
What is: When they are about 90% finished with their dish.
What is the policy for clocking out after your side jobs have been checked at the end of the night?
What is: Sign out with a trainer or manager, clock out in the kitchen, and immediately leave the dining room floor.
What are all of the different drinks that are put on the carry out table? At least 5 out of 7 for credit.
What are: Water Bottles, Ginger Ale, Diet Ginger Ale, Coke, Diet Coke, Regular Milk, Skim Milk
What do you do when a table insists on having water from the bottle or soda from the can?
What is: Get the bottle/can from dry storage, bring it, along with the glasses to the table and pour it in front of the resident/guest.
What protein goes on the Trio Salad?
What is:
Trick: The Trio Salad does not get any extra proteins; it comes with the proteins in it:
Egg Salad, Tuna, Chicken
How many lemons are supposed to be cut in the morning shift and what sized buckets do you use?
What is: 70 lemons (35 in each bucket), 12x6x6 bucket
When a resident asks for a new dish (refire), what is the procedure and when should you tell the chef?
What is: First, immediately go to the kitchen with the dish to show the chef and tell them what the resident is requesting, whether it is a whole new dish or something to be heated longer. Then, you can let a manager know that something was wrong with the first dish so it can be entered into the system again. Last, ensure the new dish is promptly brought to the table, even if it means running it yourself from the kitchen.