If a user who has definitely been invited to a data room hasn't received their login credentials, what advice would you give them?
What is ask them to whitelist the domain @firmexpostmaster.com
100
I got the file path error, what should i do?
What is - use doc exchange for desktop
- save to c drive
- exclude numbering
100
What is the difference between Project Role and Content Role?
What is project role is what areas of the project the user can see, content role is default behaviour of documents and folders towards a group
100
Which Q&A emails cannot be turned off in the data room?
What is Task Emails
100
Which report will show me if the user has accepted the NDA yet?
What is User Status by User
200
I keep getting logged out every few minutes. What's happening?
What is someone else is using your credentials.
200
I'm an admin - can I enable bulk download for some groups but not others?
What is NO
200
Which document protections require a plugin?
What is No Print, Lock to Computer, Expire Access
200
DAILY DOUBLE
What does RFP stand for?
What is Request for Proposal
200
When are storage reports updated?
What is 3 AM EST
300
Can I change the numbering schema on a sub-sub folder but not the parent folders?
What is NO
300
I'm uploading files to my data room but I'm getting the message "File has been modified in the process of uploading."
What am I doing wrong?
What is Uploading from a shared drive.
300
When advising users how to set permissions on subfolders, and creating view paths in the data room, what 2 should we make sure we tell them about?
What is the View As tool and the Inheritance or Jay Soo Rule.
300
What is the limit on how many questions a group can submit?
What is there is no limit - but there can be guidelines set in the data room by the Admin
300
I tried to export a document activity report and see the error "ERROR The request could not be satisfied" - what happened and can you help?
What is The report is too large to export - try to export less data, and if absolutely necessary we can remove them from cloudfront
400
The NDA cannot be loaded. What do I do?
What is try and incognito window or clear cookies/cache.
400
DAILY DOUBLE
I download a document but I get the message "This is a protected document. Saving it now will damage it." I downloaded Seclore, what might be the reason I can't see the file?
What is the file is not being associated with Seclore properly
400
I have a group that I need to hide most info from, they just need to view the documents - how should I set their permissions?
What is Member No Access, then access to specific folders
400
Who can turn on Q&A for the project
What is Project Admins and Project Managers
400
In my Log In Activity by User report, what is the difference between Expired and Terminated?
What is Expired - session timed out
Terminated - new session opened while another was active
500
What is the time limit on invites to FileSend?
What is 7 days
500
I'm trying to download all my Transaction Documents at the same time but keep getting the filepath error. How can I download all files at once without the error?
What is Direct to Disk Java download (desktop app doesn't work)
500
Which Error code means "Internal Service Error" and is remedied by restarting the browser?
What is Error Code 8
500
What time are the Daily Digests sent?
What is approximately 9am EST
500
In the Document Activity by User report, what does Document Copy show you?
What is It shows you which documents were copied over during Copy Project