DATES
First Bank conversion completion date
What is June 22
What letter was mailed out on May 27
What is the overdraft coverage letter
What will the Contact Center Hours be starting June 22?
What is Monday−Friday, 8 a.m.−midnight EDT, and Saturday and Sunday, 8 a.m.−5 p.m. EDT. 24/7 servicing is available for fraud and lost or stolen cards.
What PNP provides a list of product conversion details, a list of PNC products and information and the corresponding FirstBank products
What is Comparing PNC and FirstBank Products
First Bank customer calls and state they are having trouble enrolling in PNC OLB what should we do?
What is transfer customer to FirstBank Early Credentials RETAIL_CONSUMER_FIRSTBANKEA
First bank customer can now use PNC ATMs
What is Jan. 7
What letter was mailed to provide FirstBank clients with their PNC account names/numbers and details such as a cover letter, personalized account transfer confirmation detail and the PNC Disclosures and Agreements Booklet
What is a ATC (Account Transfer Confirmation) letter
What does CARES stand for?
What is Connect, Acknowledge or Apologize, Resolve, Empathize and Satisfy
What PNP provides information on FirstBank products that will stop being sold, including the stop sell dates and FirstBank employee actions
What is FirstBank Stop Sell Resource Page
When did PNC started mailing new PNC debit/banking cards to FirstBank cardholders
What is May 15
How many days left until conversion?
What is 32 days
When did PNC mail First Bank customers a Welcome Letter
What is May 1st
What do we do, client indicates they haven’t yet received their ATC letter
What is tell the client that some letters are still in route. If the client hasn’t received their letter by May 29, 2026, tell them to contact the FirstBank Contact Center to confirm their address and request a new copy. Remind the client the ATC mailing comes in an envelope with a black and orange banner reading: IMPORTANT INFORMATION-OPEN IMMEDIATELY. DO NOT DISCARD.
Use this procedure to assist FirstBank Visa® debit and ATM cardholders with questions about their new PNC Visa® Debit and Banking Card.
What is FirstBank Debit Card Conversion Resource Page
If First Bank customer calls and wants to open a PNC acct what should we tell customer
What is We should encourage clients to transition their relationship as part of the conversion process; however, if they insist on opening a new PNC account, refer to Prepare for FirstBank Early Credentials With New Resources.
What day will First Bank stop selling there Consumer checking and savings accounts?
What is June 12
What letter was mailed to First bank customer on May 11
What is a letter regarding their external accounts, recurring/scheduled transfers and transfer history won't migrate to PNC
What should every consultant do when a First Bank customer calls?
What is welcome them to PNC
Welcome site for FirstBank clients. FirstBank clients see FirstBank is now a part of PNC on the FirstBank website. After they click Learn More, they route to the PNC Welcomes FirstBank Customers microsite
What is PNC Welcomes FirstBank Customers / FirstBank is now a part of PNC
On what date will FirstBank debit cards close, if the new PNC card has not been activated?
What is Sept 24
When was the first email notice sent to First Bank customers informing them of First Bank transition to PNC is planned for June 2026
What is March 30
What PNP can you use to find a list of letters and the dates they were mailed out?
What unique location housed the original FirstBank branch?
What is a 50-foot trailer
What PNP is used to authenticate First Bank employees
What is FirstBank Early Credentials Resource Page
All FirstBank clients were able to enroll in Online Banking beginning April 16th.
What is False