Safety
Quality History and Fun Facts
First Choice & Attitude
KPIs
Misc.
100
How do you get safety Pins?
By doing anything safe! Picking up trash, following safety protocols, using walkways, etc.
100
When we problem solve do we want to find ther root cause or assign blame?
Find the Root Cause
100
Name one First Choice Tool
Performance Dialogue, Gemba, Root Cause Analysis, DMAIC, 5S
100
What is our goal for Dock to Stock time?
24 hours
100
How many square feet is the Dell operation
225k square feet
200
When should you complete the MHE checklist?
Anytime you get on a new piece of equipment!
200
What does the Japanese term Poka-yoke mean?
Mistake Proofing
200
What is a TIMWOOD analysis
200
What is our goal for Inventory Accuracy level?
99.95%
200
What is Kelby's Dog named?
Jack - Jack
300
How often should you honk your horn when on MHE?
At every intersection, anytime you are approaching pedestrians, or every 30 seconds
300
What does PD stand for?
Performance Dialogue
300
Name 1 #ATTITUDE Attribute
Know your commercial agreements
Ops Owns Everything
Lead, Don't Chase
Relentlessly Pursue Continuous Improvement
Judge yourself on your performance
Confront the brutal facts
Trust, engage, and hold yourself accountable
Treat your team like your family
300
What is our goal for Next Business Day orders?
100%
300
What is #ATTITUDE
Culture in Action
400
If an MHE driver runs into a rack and causes damage, is that an accident or near miss?
Accident
400
What does Gemba mean?
Go and See
400
Where did #ATTITUDE come from?
Villanova Basketball
400
What is our goal for Replen order type performance
100%
400
Who is responsible for Quality in the building?
Everyone!
500
What does SLAM mean?
Stop, Look, Assess, Manage
500
What is the First Choice Mantra?
Everybody, Every day, Everywhere
500
What is 5S
500
What is our most important order type?
What is Breakfix Enterprise
500
What is our on-site customer representatives name?
Rich Goodman