All that and a bag of CHIPs
Manage
the
Damage
All about
State Farm
UM / UIM
Acronyms
100

Its recommended to do this twice per day. 

Refresh 

100

Name 1 required script to read to customers.

ADSP, NPS

100

In 1922, this person founded SF with the principle of fair priced insurance. 

The Farmer from Merna or GJ Mecherle

100

This isn't an offset on for a UIM claim in Arizona. 

MPC or WC 

100

LMOVM

Left message on voicemail

200

Name 2 types of tasks with a 

24 hr SLO

New Claims 

Voicemail

200

The Claimant must be identified to qualify for this coverage. 

UPD, U1

200

What was Jake wearing at 3am? 

Khakis

200

Name the documents needed to trigger UIM in California

Proof of liability limits and a signed release

200

SOA 

Scene of accident 

300

True or False: There are 5 lifecycles. 

False. There are 4 lifecycles: Investigation, Evaluation, Negotiation, Other

300

Name 2 PD repair options

Photo estimate, Select Service, Non-program shop

300

True or False: In the 1940's employees delivered mail while roller skating through the building. 

True: The idea of using roller skates to deliver mail around the Home Office wasn't about recreation. It was about efficiency and service. 

300

In California, a demand for arbitration must be received by ______________ mail.  Double the points if you can name means to demand arb in AZ. 

Certified

Written only in Arizona

300

DV 

Diminished Value

400

Default calendars are to be set as far as ______ from last review date. 

2 years 
400

If there is an allegation of a possible manufacturer defect, or suspect a defect, notify management and this department. 

C.R.A.S.H. or 
Claims Research Auto Support Hotline 

400

In what year did Barry Manilow compose "Like a Good Neighbor"?

1971

400

What is the means for handling disputes in Alaska? 

Suit

400

FTMCOV


Failure to Maintain Control of Vehicle

500

This tool is used to determine all available service options. 

  • Inspections Options Tool (IOT)
500

Name 2 BRGs (Business Resource Groups). Double the points if you are a member of a BRG. 

Advocacy for Disabilities & Education, Women's Networking Group, AsianNet, HERO, Hispanic Employee Resource Organization.  See the complete list at  BRG Hub Home Page 

500

Reporting a H&R to the proper authorities is required in which State? 

California

500

LDR

Last Day Reviewed

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