FIRST OF ALL
Where so we send synthetic ID concerns too and what must be included in the referral?
SHARK Email: checkingfraudinvestigation@aexp.com
Subject line: Possible SYNTHETIC ID, CID:
Email Body:
· Account Holder/Business Name:
· Account#(s)
· Work item related to concern: WI_
· Detailed Reason for Concern: Possible Synthetic ID
LexNex ID
SYNTHETI ID identifiers
Screen shots
Where will we notate the outcome of our fraud risk review?
in the system prompting the review and in MBP
provide me with the systems you must use to discover true synthetic ID
lex nex, mbp. wings, gsp
What must be ruled our first in the process of completing a fraud risk review?
first party fraud
what is the difference between a SCAM and 3rd party fraud?
What is the best practice for identifying Kiting in the transactions history?
balance- inflated then emptied quickly
negative balances
returns on the account
What must be included in our notes when we review GSP?
Customer demographics to compare with Checking account
Payment history (for example, bank account used, return history)
Open credit/fraud concerns on the American Express Card account
Go to the next step.
What must we do when we see multiple REG E returns in a transaction history?
investigate for possible claims abuse
What very specifics situations must be met before we add a mStat and fraud monitoring status on an account without a "fraud risk" restriction?
we must complete a fraud risk review and still have fraud concerns on an account where there no transactions and the account is tenured for at least 30 days
Are transactions involved in a SCAM eligible for a fraud dispute?
no- name the CHC
What are " R" return codes for? and where can we find them?
ach- Actimize and amex ach
What must we do to the transaction (s) in FALCON to ALERT the system that the transaction is either not fraud or fraudulent?
Add a tag
What must occur in situations we believe there may be money mule fraud in order for us to close an account?
complete fraud risk review- Have a conversations with the customer and ask probing questions
How can find Direct Deposits on an account?
servicing- history- transactions-additional details- details type- company entry description
Aside from filing a fraud claim when a customer reports fraud what else should we do on the account?
look for additional fraud indicators by completing a fraud risk review on the account
what must we do when we see mutiple check returns in the transaciton history?
pull image one- see why the checks returned and make sure we follow the appropriate steps to rule out check fraud if needed
What priority do we give notes with fraud concerns or fraud related actions needed on the account
High
What do we need from a specific transaction detail in MBP to be able to search for the ODFI/RDFI in AMEX ACH
OPFTrace ID
If the account has additional user, what must we also complete for those users when completing a fraud risk review?
Check demos and IPL in wings for recent changes, transactions
A customer is tricked into providing their PII information willingly to a fraudster- this is called a what?
a SCAM
What must we do if we uncover first party fraud on an account?
notate and restrict account then follow fraud closure procedure-
Where can we find ODFI and how?
MBP
transactions- transactions details -detail type OriginatedDF must have AMEX routing for amex to be ODFI
(also AMEX ACH- KUDDOS if you know the steps)
Can we find ODFI in ACTIMIZE?
no
What must we add to our ADS in the "Name" portion of notes when adding a note in MBP?
EBS FRAUD ___
Who must we email and what information must we provide when we have discovered our customer has been part of a scam?
Email Bank Fraud Escalation.