Random Knowledge Check
This screen is used to Find an Associate's Initials.
What is the CREP screen?
Allows analyst to upload documents pertaining to a dispute.
What is ActOne?
Code used when a CH is claiming the body suit in hot pink they purchased, was army green.
What is the 13.3 and 4853?
Number of days to pend a case when sending a DS61 with merchant's rebuttal.
What is 10 days?
Name the systems used for S2 NE case processing.
VROL, CASEPRO, AO, MASTERCOM
This Northeast activity is created when merchant responds to a chargeback.
What is STARDOC?
The correct document category selected when uploading a merchant response to ACTONE?
What is Representment Document?
In order to initiate a dispute for reason code 13.4, the cardholder must first return the merchandise.
What is False?
This will determine if a dispute is Pin-Based.
What is Account/Credit Card Number and ARN/ARD Reference Number?
The amount that Velera defaults to for UFL.
What is $15?
3270 Screen where you can locate auth users and additional account #s
What is the PI1 screen?
This application or system will be used to respond to a merchant's rebuttal, if there are chargeback rights.
What is VROL and MASTERCOM?
This chargeback is used when the terms of sale were misrepresented at the point of sale by the merchant.
What is 13.5 Misrepresentation/4853 Goods or Svcs were not as described?
This is where an analyst: Identify the Line of Business, verify the processor location, and view documents.
What is Casepro?
The locations to save your cardholder correspondence.
What is N:Drive and ActOne?
Allows analyst to move forward and backwards on a screen (functions like next, back)
What is F7/F8?
This is where you enter any information that is not to be shared or seen by the FI.
What is the Internal Notes section?
This chargeback is used when a Travel and Entertainment merchant charges for damages to a car rental, hotel room, etc.
What is precompliance and addendum?
This is where an analyst: tag a transaction, check for merchant credit, verify CB threshold, and Identify Quasi Cash.
What is First Disputes?
The date you use from VROL to include in your memo.
This command allows analyst to remove memos manually.
What is CMD?
Casepro Letter: No Chargeback Rights (2nd stage verbiage) - Debit.
What is DS07?
If the previous processor has the same BIN as Velera, we may proceed with processing the case as usual.
What is Conversion case?
This is where an analyst: locate important business related information and benefits information.
What is Employee Connect?
You do not need approval from management to submit a formal arbitration.
What is False?