Allergies
Guest Expectation
Food
Service
MISC
100

List the 2 types of Nut Allergies the FDA consider the most common allergies

Peanut and Treenut

100
A restaurant system that allows you to prepare for each night of Service. Knowing the amount of people coming, their allergies, and their special occasions

Reservation Call Backs

100

Similar to a bechamel

Mornay

100

Served with a demitasse spoon

Espresso

100

"Consuming raw or undercooked meats, poultry, seafood, shellfish, or eggs may increase your risk of foodborne illness"

2009 FDA law requiring to be stated on every restaurant menu

200

Nausea, Rash, Difficulty Breathing

Allergic Reaction

200

I Understand

I Care

I can fix it

Customer Service Recovery

200

Also known as compound butter

Maitre d' Hotel Butter

200

Can be cleared as each guest finishes

Dessert Course

200

Administered to a person who is having an allergic reaction

Epi Pen

300

2 types of fish allergies listed as the most common by the FDA

Shellfish & Finned Fish

300

Allows you to quickly and effectively limit and rectify customer complaints

Expectations and Guest Services

300

A bitter peppery Green

Arugula

300
consistency in guest interactions

Step of Service

300

Similar to Bavette

Flank

400

An intolerance to bread in a person's digestive tract but not an autoimmune response to a protein

Celiac Disease

400
My restaurant will be the best dining experience of your life.

What is setting expectations to high

400

This appetizer dish is served raw

Steak Tartare

400

Usually from the left, this product, though, is served from the right

Beverages
400

Provides an umami flavor in a dish without meat

Smoked Tea

500

A product labeled with 'ova' or 'ovo' affects someone with this allergy

Egg

500
True or False: It's always better to comp something off the menu to employ effective Customer Service Recovery

False

500

A blend of dijon and aioli

Dijonniase

500

Along with a fork and knife, this is served with any sauce or stew

Tablespoon

500
Thick cut bacon

Lardon

M
e
n
u