50 states / card vocabulary
Call flow/ numbers
Subject verb agreement
False friends
Past tense pronunciation
100

Pronounce correctly the following states: Florida, Michigan, Kansas, Arkansas

flaw·ruh·duh / mi·shuh·gn / kan·zuhs / ar·kan·sawh

100

How do you read the following date?

03/15/2022

May fifteenth, twenty twenty two

Fifteenth of March, two thousand twenty two

100

Is the following sentence correct? If not, correct it.

Amity and Luz are going to college.

Correct.

100

The package you actually pay doesn't include that service.

The package you currently pay doesn't include that service.

100
Pronounce these words properly:


Ordered, wondered, walked

Ordered (/d/)

Wondered (/d/)

Walked (/t/)

200

I'm sorry, sir. Your card was ______ because you have _______.

Denied / insufficient funds

200

Rephrase the following dialogue with good use of the call flow:

Hello, this is David. What's the problem?

Ex answer:

Hello, thank you for calling (company name). This is David. How can I help you?

200

Is the following sentence correct? If not, correct it.

Scissors is a good tool for crafts.

Scissors are a good tool for crafts.

200

Your card will leave installations in 2 days.

Your card will leave facilities in 2 days.

200

Say this sentence correctly:

Arthur liked his new bike so he invited me to see it.

Arthur liked (/t/) his new bike so he invited (/id/) me to see it.

300

What are the abbreviations for the following states?

Iowa, Pennsylvania, Maine

IA, PA, ME

300

Rephrase the following dialogue with good use of the call flow:

No, it doesn't come in the color that you want.

Ex answer. 

Currently we offer the product in green and red. 

300

Is the following sentence correct? If not, correct it.

Neither him nor his brothers is good at math.

Neither him nor his brothers are good at math.

300

I'll be glad to serve you today.

I'll be glad to assist you. 

300

Say this sentence correctly:

The company has decided that the updated logo is not professional enough, so they changed it back.

The company has decided (/id/) that the updated (/id/) logo is not professional enough, so they changed (/d/) it back.

400

What are the abbreviations for the following states?

Missouri, Montana, Maryland

MO, MT, MD

400

Read the following address correctly:

2713 Evergreen TER. Apt 12 Bangor, ME  23706

Twenty seven thirteen, Evergreen Terrace., Apartment twelve, Bangor, Maine, two three seven oh six //

Two seven one three, Evergreen Terrace., Apartment twelve, Bangor, Maine, two three seven oh six

400

Is the following sentence correct? If not, correct it.

None of the participants was able to solve the puzzle.

Correct.

400

That will produce an overdraft fee.

That will generate an overdraft fee.

400

Say this sentence correctly:

I picked up a stray cat and it betrayed me, because it didn't like being hugged, so it scratched me.

I picked (/t/) up a stray cat and it betrayed (/d/) me, because it didn't like being hugged (/d/), so it scratched (/t/) me.

500

You need ________ protection in order to avoid getting ____________.

overdraft / overdraft fees

500

Rephrase the following dialogue with good use of the call flow:

Well, that should solve your problem. Goodbye. 

Ex answer:

Have I been able to solve your problem, sir? (Yes, thank you) Alright, is there anything else I can help you with?

500

Is the following sentence correct? If not, correct it.

The circus prepares their act before showtime.

The circus prepare their act before showtime. 

(It has different artists and acts, so it should be treated as plural)

500

You're a valuable member of our family and the empress couldn't sustain itself without you.

You're a valuable member of our family and the company couldn't sustain itself without you.

500

Allow me to check if I understood. You realized something was wrong with your card because you tried to withdraw money, but the card was denied. I understand why you're disconcerted, sir. Don't worry, your purchase history will be checked to see what happened.

Allow me to check if I understood. You realized (/d/) something was wrong with your card because you tried (/d/) to withdraw money, but the card was denied (/d/). I understand why you're disconcerted (/id/), sir. Don't worry, your purchase history will be checked (/t/) to see what happened (/d/). 

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