PIN Numbers
Card Replacement
Transaction History
Balance and Benefits
Exceptions
100
How many failed PIN attempts before the card is locked in Missouri?
4 times
100
How many business days to receive a replacement card?
3-5 Business days
100
How many transactions are you allowed to read to the caller?
10
100
How do you state the balance to the caller?
I show your current food benefit balance as $16.57/I show you current cash benefit balance as $58.64
100
What instance do you need to fill out an exception form?
Duplicate transaction, No goods received, Less goods received than charged.
200
When does the PIN reset?
After midnight
200
Can they use their card after it has been cancelled?
No
200
How do you mail the transaction history to the caller?
The Statement option
200
Can you give the caller future benefit amount or date?
No, but you can tell them what and when they have received them in the past.
200
When do we not submit a exception form?
Compromised pin
300
How can the caller reset their PIN in Missouri?
Through the mail, VRU or online
300
Will the caller need to setup a new PIN for their replacement card?
No, the balance and the PIN number will be transferred to the new card.
300
What option do you select to view the store information?
The Details option
300
How is the benefit date deciphered in Missouri?
Month they were born and first letter of their last name.
300
What is the PAN number?
The card number
400
How can a caller reset their PIN in Tennessee?
VRU or Online
400
Doe the caller need to call in to activate their card in Missouri?
No, the card comes activated in Missouri.
400
True or False: You can only send the transaction statement to the address on file.
False
400
How is the benefit date deciphered in Tennessee?
The last two of their social.
400
What is the FCS number known as in Admin?
The FNS number
500
How many failed PIN attempts before the card locks in Tennessee?
3
500
How many cards are allowed before the account will be closed?
There is no limit.
500
On what tab can you find the History option?
The Card Tab
500
What information in addition to the callers name and date of birth has to be confirmed before giving the caller information in Tennessee?
Last four of their social.
500
What is the County Office Code?
Case area ID in the Case tab
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