The book, FISH!, is based on the customer service philosophy of this well known Seattle company.
What is the Pike Place Fish Market?
100
Fill in the blank: "We may not be able to do exactly what we love at the present time, but any of us can ____ to love what we do."
What is choose?
100
Happy people treat others this way. (This is also a common word used to describe how one is feeling.)
What is well?
100
Rather than focusing attention on these (negative issues), we should focus our attention on positive outcomes.
What are problems?
100
During the presentations by the "Be There" team, John shared a personal story about not having time to take this person to the park.
Who is his daughter?
200
The name of First Guarantee Financial's new manager.
Who is Mary Jane?
200
The book, The _____ Habits of Highly Effective People, was used to help understand the concept of Choose Your Attitude.
What is Seven?
200
This is how time passes when you are having fun.
What is quickly?
200
Encouraging customers to play supports an atmosphere of this (the opposite of exclusion).
What is inclusion?
200
A big part of "being there" is to be present in conversations and not allowing yourself to become this.
What is distracted?
300
Where Mary Jane and her family lived, before moving to Seattle.
What is Southern California?
300
The menu that showed a frowning face on one side and a smiling face on the other.
What is the attitude menu?
300
This smelly fish is what Mary Jane gave as a gift to her boss, Bill.
What is a smiling sushi?
300
Staggering these was implemented to provide employees flexibility with their work schedules and to extend the time in which customers can contact the business offices. (Hint: There are 24 of these in a day.)
What are hours?
300
Beth told a personal story of riding on a stationary bike in front of the TV when her son came in the room distressed and needing to talk. Beth did this to ensure she could listen deeply and attentively.
What is turned off the TV?
400
The name of the fishmonger Mary Jane spoke with at the fish market.
Who is Lonnie?
400
When Mary Jane first started developing her plan of action for Choose Your Attitude, this was the first thing she had to challenge herself to have.
Hint: Many people are afraid of this
What is the courage to change?
400
An outcome of implementing Play on the Third Floor including the construction of a designated creativity area called this. (Also, a popular place for little kids to play.)
What is the sand box?
400
An employee "Award for Service" program was implemented based on the feedback from these important people.
Who are the customers?
400
You should never do this when you are talking on the phone with a customer or colleague.
What is read emails?
500
The floor in which Mary Jane took over supervising at First Guarantee Financial.
What is the 3rd floor?
500
The person who wrote this passage: "There is always a choice about the way you do your work, even if there is not a choice about the work itself."
Who is Mary Jane?
500
This outcome of implementing Play was formed by the Play Team to keep the Play ideas coming.
What is a Play Committee?
500
This feedback process was developed to allow for input from people at all levels including the customers.
What is 360-degree?
500
"Is this a good time?" and "Are you present?" are good questions to ask coworkers to make sure they are fully present when discussing an issue. The "Be There" team chose this phrase to serve as a cue to signal a possible "Be There" issue.