American
Describe how you successfully handled a difficult or stressful situation.
If you can relate how well you have managed a problem in the past, you will stand out considerably. They want to know how you positively impacted the situation. This is a very important and a very commonly asked question so make sure you have an outstanding response with a positive ending!
Tell me why we should hire YOU for the job.
Convince them of qualities that are unique to YOU.
Give an example of when you did more than required in your job.
Tell about how you went above and beyond the call of duty, not just what you HAD to do as part of your job.
How do you feel about relocating/working unusual hours/having schedule changes?
You must be willing to do anything they ask you to do. State that you understand that unexpected circumstances arise frequently for flight attendants and are part of the job. Relate how you can adjust to meet any difficult situations you may encounter.
What are the first things you would do in an emergency situation in the air?
Flight attendants have an important role in managing in-flight emergencies. Look for answers that show the applicant's ability to keep a level head in challenging situations and display leadership skills
What do you consider to be the greatest challenge of this job?
Turn a challenge into an asset for them. For example, you can say that you will find it a challenge waiting to be called frequently for trips while on-call, or that the greatest challenge to you would be making sure you succeed in airline training.
What would you do if you saw a co-worker steal something?
Again, honesty is at a premium. You should first take the employee aside to confront them, then report the incident if unresolved.
Describe a situation in which you had to take control without a supervisor.
Think of a time that you took control of a situation and make sure you choose one that had a positive outcome.
Talk about a time when you had to respond to an emergency.
Whether you have had a life-threatening experience or not, any time you responded in a helpful way to an urgent situation is important. Give the steps you took and the final positive outcome.
Tell me about a time that you dealt with an angry customer or client. What would you have done differently?
Stay calm, listen
What would be your favorite destination and why?
Choose a place that is very different from your home and explain that you are choosing that because it seems exciting, with a different culture. Choose somewhere different, so you don’t have the same choice as others in the room.
Will our salary work for you?
ALWAYS say that the salary is open, as most airlines are unionized. Never name a salary; state that you are fully aware of the salary they are offering.
What would you do if a co-worker is not carrying his/her share of the load?
Start by taking them aside and ask if there is anything wrong, if the person is having a bad day, and ask if there is anything you can do for them. If you are unsuccessful with that approach, you can simply ask them to perform the task for which you need help instead of launching an attack on them.
What kind of behavior is most difficult for you to deal with?
The best approach to this question is to say that you intensely dislike any behavior that endangers the safety and well being of others; under no circumstances do you tell them any other behavior that you can’t deal with or that you lose your patience.
Why do you want to work for our airline?
Along with asking, “Why do you want to be a flight attendant?” (mentioned earlier), they’ll also want to hear a specific reason why you applied to their company.
So make sure you know some facts about their individual airline, and mention what you admire or like about their company.
Describe a time when you did the right thing when nobody was looking.
Honesty is a highly valued commodity with airlines, so think of a time when you demonstrated this quality.
How many times have you been late for work in the past year/what do you do to ensure you are on time?
“I am rarely late anywhere; I can’t even remember a time when I was late to work. I always leave so much ahead of time that I allow for any unforeseen problems”.
What is your greatest achievement?
Make sure this one is an important one, like getting a college degree, saving a life, helping someone who was unable to help themselves, or getting a certain promotion or award. Do not list frivolous things that will have nothing to do with your career. You can mention raising children but mention something else also.
What would your boss say about you?
Make sure it is a positive comment and is detailed.
How would you respond to a customer who was refusing to follow rules and regulations on a flight? (Like unbuckling the seat belt during takeoff)
Your goal here is to show that you can stay calm, avoid confrontation, but stand your ground and explain to the passenger what needs to be done and why (for safety reasons, etc.)
Show that you follow procedures and would stick to the steps recommended by the airline, too (in terms of “escalating” this a more senior member of the cabin crew if the situation begins to get out of control).
Tell me about a time when you received good customer service.
Talk about a place where you received good customer service and tell why.
Describe a time when you had to change your plans to accommodate your job.
You should tell about a situation in which you went out of your way and may have had to come out of your comfort zone, such as canceling some plans and making other arrangements. (This question serves to assess your level of flexibility.)
What do you consider to be the biggest failure/challenge you have faced in the last year?
Remember, you have no problem working with any of your co-workers, and don’t talk about anything that will disqualify you in the eyes of the recruiter. Talk about specific steps or actions you took to work through the challenge, the results of the actions taken, and make sure, that it has a positive outcome.
Tell me about a situation where you had to deal with a difficult customer. How did you handle it?
Next, you can expect a behavioral question or two about how you deliver good customer service, how you deal with difficult customers, etc. This question above is very common, so be ready with a specific example, the approach you took, and why. Finally, describe the result and what you learned from the experience, too!
Tell me about a time you had to juggle multiple high-priority tasks. How did you handle it?
Prepare to talk about a situation where you had to prioritize and handle multiple tasks. And would you handle this in future situations?
Multi-tasking and staying calm when many things need your attention is one of the essential skills, so don’t take this question lightly.