Human Resources
Sales and Marketing
Safety and Risk Management
Maintenance, Design, Evaluation
100
What are 7 Jobs that need to be done by managers with respect to perform the human resources function in an organization?
Organizational Design, Job Design, Recruiting Staff, Selection of Staff, Training and Development of staff, Managing Staff Performance and Compensation
100
The Partenon Effect and the Five pillars
A marketing plan includes a schedule of what you'll be doing in each pillar (each month). External Marketing, Internal Marketing, Guerrilla Marketing, Community outreach and Corporate outreach
100
What is Risk Management?
Process of identifying risks, assessing them and mitigating the risk
100
4 Keys to a successful facility maintenance program?
Safety, quality, cleanliness, amenities
200
What are the four steps to selling a membership?
Build trust and rapport, perform a needs assessment and ask qualifying questions, build desire on the tour and present the price and ask for the sale.
200
8 practices within our industry that help us manage the risks associated with operating a fitness facility?
Create a safe environment, screening before activity, administering physical fitness assessments, designing safe exercise programs, providing safety orientation, supervising members during exercise, managing emergencies, risk management documentation
200
There is no perfect design, it is focused on what the members want. That being said, what must you consider before buying a piece of equipement?
function, cost, space, durability, safety, versatility, user appeal, maintenance contracts, warranties and extended warranties
300
What are profit centers and give examples.
It is the revenue from sales of services. Like, personal training, group classes, food and beverages, spa services, youth programming.
400
4 Types of new clients?
New client: Integrate them into the club, Active Client: Diversify their involvement, Inactive Client: Reengage them in the club, Potential Client: Encourage them to join
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