Scheels Culture
Fill in the blank: We create ______ through service
WOW
Which country was our founder Frederick A. Scheel from?
Germany
Which direction should you face when at the fitting rooms?
Face towards potential incoming customers so you can greet. Currently that would be facing swim.
step 1
Introduce ourselves and our experts
Were we up or down in sales in February?
up 15%
Fill in the blank: _________ is the enemy of Great!
Good
What year did Scheels open?
1902
What are the 3 main things the 3rd fitting room specialist is responsible to do on the weekends?
1: take go backs
2: straighten either around fitting rooms or elsewhere on the floor.
3: cover lunches
step 2
Stage outfits for customer
How much in $ were we up?(within 20k will count)
$456,000
Fill in the Blank: Honesty and _______ are vital to everything we do.
Integrity
When did we first start using the fitting room tablets to write customers' names on/ item count?
No. At the youth fitting rooms we shouldn't save them at all, but at the women's we can keep a few. The rest should be put on the hanger rack and brought back to freight each night.
Step 3
Check in with the customer
How much did we do in sales in February? (within 200k will count high or low)
$3,637,779
Fill in the blank: We have ______ while ______
FUN, Winning
What kind of harvest was it that he used the money from to start his business?
potato
What time can you go out and straighten away from the fitting rooms at night?
8:00pm. If you feel sooner is needed communicate with an ASL.
Give a personal touch
What was our IPS in Jan? (within .2 will count)
1.89
Fill in the blank: We embrace change and provide _______ to ________
Solutions, Challenges
How much money did our founder make from his harvest to start his business? (within $100 will count)
$300
Where do drinks and snack go for fitting rooms specialists?
-Drinks can go under the fitting room counter.
-snacks belong in backstock so we aren't eating in front of customers (socks or youth are some options)
Step 5
Thank the customer
What was our IPS in Feb? (within .2 will count)