CUSTOMER EXPERIENCE
WHAT IS THE FIRST THING WE DO WHEN A CUSTOMER APPROACH THE FITTING ROOM?
GREET THEM
HOW SHOULD THE CLOTHES BE SEPARATED IN THE FITTING ROOM?
BY SECTION, BY CELL!
WHAT MONTH IS ZARA AVENTURA BIRTHDAY?
NOVEMBER 2017
WHY ARE FITTING ROOM CHECKS SO IMPORTANT
TO MAINTAIN CLEANLINESS AND PREVENT THEFT
WHICH EMPLOYEE(S) WERE FEATURED IN THE REMIX THE RUNWAY ON INET?
Camila Perez
Maria Danet
WHO SAID THIS PHASE "OBESS OVER CUSTOMERS WHILE DOING YOUR TASK"?
ALLA
AT WHAT POINT DO WE CHECK THE FITTING ROOMS?
IMMEDIATELY AFTER CUSTOMER EXITS!
WHO OTHER THAN KADIAN SPEAKS PATOIS?
SIGGIE
WHAT CAN BE A SIGN OF SUSPICIOUS ACTIVITY?
EMPTY SHOPPING BAGS , REMOVED TAGS, EMPTY HANGERS BUT NO CLOTHES
WHO WAS THE MASTER MIND BEHIND THE TREND TALK VIDEO?
JORGE BACA
CHECK WITH AN IPOD FIRST THEN USE INLINE TO CONTACT SOMEONE FROM THE SECTION TO GRAB THE ITEM!
WHY IS HANGING ORGANIZATION IMPORTANT?
IT SPEEDS UP RECOVERY AND KEEPS THE AREA ORGANIZED.
WHICH EMPLOYEE VISITED 43 STATES OUT OF THE 50?
NATALIA
WHAT SHOULD YOU DO IF YOU FIND A SENSOR?
REPORT IT TO A MANAGER IMMEDIATELY
WHICH DAY DID WE MAKE THE MOST MONEY LAST YEAR?
BLACK FRIDAY
NAME THE 6 A's?
A FRIENDLY LOOK, APPROACH, AVAILABILITY, ALTERNATIVE, AT THE FITTING ROOM, AT THE REGISTER
WHAT IS THE 4 ROLES IN THE FITTING ROOM?
HOST, GREETER, ORGANIZER, RECEIVER
NAME AN EMPLOYEE WHOS BIRTHDAY IS THIS MONTH?
Maria L., Anileydis, Abdiel, Sadan, Dayana, Andrelle, Lorena, Giovanna, Jakari, Jonathan, Karina, Jennifer
WHAT SHOULD YOU DO IF YOU SUSPECT THEFT?
NOTIFY MANAGEMENT AND SECURITY
WHICH MANAGER PLAY(ED) 2 INSTRUMENTS?
A'THENA
NAME 3 WAYS FITTING ROOM TEAM HELP INCREASE SALES?
SUGGUEST ITEMS, PROVIDE SIZES, POSITIVE EXPERIENCE
WHAT MAKES A STONG FITTING ROOM TEAM?
COMMUNICATION, FAST PACE, POSITIVITY, ORGANIZATION
WHO DRINKS THE MOST COFFEE?
SHANICE & MIGUEL
5
MOST COMMON ITEMS LEFT INSIDE FITTING ROOM?
PHONE, KEYS, PURSE