Ettiquite
New Menu
Drinks Knowledge
Customer Service
Fun
100
Name one non-verbal cue that guests are finished eating their food.
What is fork and knife together at the five o'clock position on the plate?
100
What is our Sorbet
What is the Mango Lime Sorbet?
100
What is the proper side of the table to deliver drinks to a guest?
What is the right side/ knife side?
100
Name two ways to prevent spillages.
What is always have one hand free, let others know you're behind them. . .
200
You serve dishes on which side of the table?
What is the Left side/ fork side?
200
Recite our first three courses.
What is English pea soup with lemon yogurt and mint. Bouquet of spring greens with grilled pineapple, Prosciutto-wrapped seared scallop, blood orange capsules, pineapple vinaigrette and chive oil. Airflown live maine lobster on agnolotti of fava beans, corn and chantrelle mushrooms, lobster fumet and tsar nicoulai caviar.
200
Champagne is traditionally served with which course?
What is Dessert?
200
Name two things you do to react to a spillage.
What is notify a manager/ apologize sincerely.
200
Who is your favorite person on your management team?
What is Rachel, DUH!
300
List the silverware on the table.
What is Lobster fork dinner fork dessert fork dessert spoon dinner knife lobster knife salad knife soup spoon bread & butter knife
300
Name our three spring canapes.
What is Lobster Salad with big island heart of palm on cucumber. Poached quail egg with tobiko caviar on pumpernickel toast. Boursin cheese mini quiche of toasted pine nuts and spinach.
300
Draw and and name one drink that goes into each of our: Rocks Glass Collins Glass Martini Glass Hurricane Glass
What is Rocks -Khalua milk -Sea Breeze -Gin/Vodka Tonic -Whiskey Sour Collins -Tequila Sunrise -Screw Driver -Long Island Iced Tea -Polynesian Punch. Martini -Rainbow Martini -Super manhattan -Gimlet -Vodka/Gin Martini Hurricane -Lava Flow -Blue Hawaii -Chi Chi
300
Everyone in your team must give one thorough guest introduction in under 40 seconds.
What is Safety information Restrooms Drink menus Wine selection Menu books
300
Name seven of our wines/ champagns from our wine list and their prices.
Champagnes: TOTTS - $35 MUMMS - $80 DOM - $250 White Wines: SALMON CREEK CHARDONNAY - $30 ROBERT MONDAVI CHARDONNAY -$40 PACIFIC RIM RIESLING - $40 MER SOLEIL CHARDONNAY - $75 LATOUR CHARDONNAY - $120 CHABLIS CHARDONNAY - $175 RED WINES: SALMON CREEK MERLOT -$30 CANYON ROAD CABERNET SAUVIGNON -$30 ROBERT MONDAVI CABERNET SAUVIGNON -$40 LUNA SANGIOVESE -$50 SILVER OAK -$125 OPUS ONE VINTAGE -$300
400
What is proper dining room posture?
What is standing up straight/ walking "gracefully through the dining room"?
400
Recite our last two courses on the menu.
What is Highest grade prime tenderloin of beef with truffle-brushed corstini, spring vegetables, seared foie gras and bordelaise demi sauce. Lemon curd macaron with rasperiies, ground pistachio nuts, fresh fruit and tahitian vanilla anglaise.
400
list how to make these drinks:(Garnish/ ingredients) Chocolate hazelnut coffee Irish Coffee Amaretto Tea Tiki Tea.
What is Chocolate Hazelnut Cofee • Garnish: Whip Cream, 2 thin straws • Ingredients: Frangelico, Godiva & hot coffee • Type: Coffee Irish Coffee • Garnish: Whip Cream, 2 thin straws • Ingredients: Jameson, & hot Coffee • Type: Coffee Amaretto Tea • Garnish: Lemon wedge • Ingredients: Amaretto, Jasmine Tea & hot water • Type: Tea Tiki Tea • Garnish: Lemon wedge • Ingredients: Grand Marnier, Drambuie and tea. • Type: Tea
400
How do you interact with/ speak with guests who don't understand english?
What is like normal?
400
who are our CSO/ VSO?
What is CSO: Richard Davidson VSO: Wade Matsueda
500
If a guest asks you where the restroom is, what do you do?
What is escort them?
500
Everyone on your team must recite the entire menu.
What is English pea soup with lemon yogurt and mint. Bouquet of spring greens with grilled pineapple, Prosciutto-wrapped seared scallop, blood orange capsules, pineapple vinaigrette and chive oil. Highest grade prime tenderloin of beef with truffle-brushed corstini, spring vegetables, seared foie gras and bordelaise demi sauce. Lemon curd macaron with rasperiies, ground pistachio nuts, fresh fruit and tahitian vanilla anglaise. Airflown live maine lobster on agnolotti of fava beans, corn and chantrelle mushrooms, lobster fumet and tsar nicoulai caviar. Mango Lime Sorbet
500
Describe from green to red what goes in a five star rainbow martini.
What is Apple Pucker & Midori Coconut rum & pineapple juice Strawberry stoli & cranberry juice.
500
How should your demeanor be on the dining room floor?
What is Calm, collected, happy, smiling, gliding. . .
500
what makes up your complete uniform?
What is Name tag server jacket tuxedo shirt w/ studs tuxedo pants/ skirt Bow tie White gloves Black slip resistant shoes Black socks/ Nylons Crumb Scraper Wine key Pens Lighter
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