Service Recap Jeopardy

Discounts & Expenses

100

Credit _____  _______ are used to add a discount in RO Billing. 

Misc Codes / Miscellaneous Codes

200

Outside of discount codes, this can be a secondary way to discount tickets (2 possible answers)

Labor overrides or shop supplies removal. 

300

How are shop supplies calculated?

A percentage of parts/labor/total sales.

400

Who else may apply discounts other than advisors and managers?

Cashier

500

This is the spec screen to make sure shop supplies and discounts pull to the Advisor Performance Report. (Enter GL Accounts for Misc Codes)

3621

Operation Code Maintenance

100

The first 2 digits of opcodes are _____  _____

base codes

200

What are the 3 C's?

Cause, Complaint, Correction

300

This function removes opcodes from pick lists, but it remains in service history.

deactivate

400

This flag is used to exclude an opcode from misc code discounts. 

Discount Ineligible

500

Name two spec screens that are combined in the IGNITE version for operation codes maintenance.

3075, 3625, 3325

Monitoring Open ROs

100

RO _____ Module can be used to summarize open ROs (even by advisor).

Activity

200

This term (also a 3 letter acronym) is why monitoring open ROs is important. 

WIP / Work-In-Process

300

This was the added feature of the dynamic report vs. the standard "Open RO" report.

Gross Profit figures

400

This versatile, on-screen, tool can also be helpful in managing open ROs (allows for notes to be added to ROs).

Shop View

500

Name at least 2 common reasons a customer might have ROs open for a lengthy amount of time.

Warranty procedures, bad spo process, body shop work.

Miscellaneous "Remember This"

100

This preference is great for customers where their monitor doesn't offer great resolution or they say IGNITE is "hard to read."

Changing Font Size to Large

200

This preference can be a quick win (especially for technicians who say "I constantly have to re-type my tech notes.") with how text fields operate in IGNITE.

Startup in insert mode

300

This is a great starting point when planning topics for a customer that is new to your customer list or when first visiting after training (very efficient).

25 Keeper report 

Also accept RMI Dashboards

400

This is how handle what the Extended Service Contract Company is going to pay when invoicing a Repair Order.

Miscellaneous Codes

500

This "book" or time guide is the terminology we should use when explaining where the times come from within SPG rather than "Reynolds Time."

MOTORS time guide

Commercial Slogans

100

"I'm lovin' it" at this global chain

McDonalds

200

For many years Sprite commanded us to "Obey" this

your thirst

300

"Always low prices" gave way to "Save money. Live better." at this mega-retailer

Walmart

400

We've been instructed to "Protect this house" with this company's sports apparel

Under Armour

500

"Helping investors help themselves" was used by this man's discount brokerage`

Charles Schwab