Holiday Environment
Drive 10
Customer Experience
Operational Excellence
Team Mixer
100
Up to how many key item signs are allowed on a vignette during Holiday?
What is max of 6
100
Which specific weeks are we measuring for Holiday to drive a 10% lift?
What are Weeks 40-48
100
This report is used to read the feedback pertaining to how our customers feel about their shopping experience
What is the Comment Report
100
Is the color of sticker is used to indicate Division 5 merchandise is checked in
What is purple
100
Which FJFM supports the district where Starbucks coffee originated
Who is Vicky
200
During Black Friday Reserve now…What is the offer on Watches?
What is 15%
200
What infovision reports are needed for Pre-Work for your District Meetings on Day 2?
What are the 1913 and 1040 reports
200
The district that holds the highest customer service score within the last 90 days
What is Cincinnati- Joel 362%
200
The frequency the Jewelry Work list gets updated
What is each week
200
What FJFM has a daughter named Kaiya
Who is Brooke
300
What hour do we flip signs on Black Friday?
What is 2pm
300
What is the dollar increase in Pure Fine Jewelry sales if we achieve a 10% lift over last year during the holiday period?
What is $17.7M ($ 18M is also an acceptable answer)
300
Our Founder James Cash Penney modeled customer service and named his company this title?
What is The Golden Rule
300
All .com returns are automatically transferred to retail
What is true
300
FJFM with the highest care plan performance YTD thru week 26
Who is Lynn
400
What weeks do Black Friday price signs land in stores?
What is weeks 41, 42
400
How long is this year’s Black Friday Reserve Now period?
What is 11/19-11/25
400
The four survey items that comprise of our 335%Customer Survey Score
What is Net Promoter, OSAT, Friendliness of Associates and Look & Feel
400
Locations of the Loss Prevention Reports
Where is Team Connect
400
FJFM who covers the largest territory in a mile radius
Who is Zig
500
What is the extra % off in Fine Jewelry after 2 pm on Black Friday?
What is 25% off
500
Non Care Plan Services such as Watch Repair and Jewelry Repair brought how much to top line sales last year?
What is 5 million
500
What complimentary service can our associates provide our customers that most department stores with a Jewelry Department cannot
What is A Free Jewelry Cleaning
500
Percent Commission Associates receive on repair sales
What is 10%
500
The Buyer for Bijoux
Who is JoAn Pineda
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