Systems of Use
What is Amazon Connect?
If a claimant calls back, we need to forward the call to the agent who attempted to contact the claimant. True or false?
What is False?
The due process for a custom FF for most issues.
What is 5 business days?
This issue requires 3 or 5 work searches.
What is actively seeking?
How many hours do Americans spend commuting every year?
Over 100 hours
The FL email is accessed in this browser.
What is Firefox?
If a claimant's correspondence preference is Electronic you can create a Custom FF if needed. True or False?
What is False?
The due process for a custom FF for a return to work issue.
What is 11 business days?
A request to backdate a claim.
What is a Predate Issue?
What is the name of the little DOT seen above the j and the i?
A Tittle, the cross seen in t is called a jot, so make sure to jot your t's and tittle your i's.
You retrive your assigned cases through _____.
What is CRM?
If a claimant does not want to complete the questionnaire, you must attempt to provide due process. True or False?
What is True?
An issue that only requires the claimant to be contacted if the questionnaire in the FF summary is not completed.
What is an incarceration issue?
A report from the National Directory of New Hires will create this issue.
What is a Return to Work?
What country is the only country without Mosquitos?
Iceland
The system is used to access the updated resources.
What Teams?
The response section of a Contact attempt form is only updated when a questionnaire is completed? True or False
What is False? A contact attempt form is updated when the questionnaire is completed/the due process expires.
CB cannot work on these issue statuses.
What is void, canceled, or Distributed?
This issue requires a snippet to be uploaded to the FF summary once the questionnaire is completed or the due process has expired.
What is Register for Work?
How many colors are in a Rainbow?
7- Red, Orange, Yellow, Green, Blue, Indigo, Violet
The method utilized to locate all issues under a Claimant ID in the default CRM.
What is Universal Search?
We can apply the same questionnaire to multiple Actively Seeking issues.
What is False?
You use this link before searching for the claimant to retrieve the full SSN.
What is Manage Correspondence?
If the claimant says they do not want to fill out the questionnaire, a general FF has to be created for this issue.
What is a Return to Work Issue?
There's a city called Rome in every Continent except
Antarctica