CPE SYSTEMS
CPE Ticket Management
CPE TOOLS
FL T1 WIKI
CPE Contracts
100
System Used in Data CPE to create Repair Tickets
What is Oracle
100
Method Used to Pass off notes to Team before end of Shift
What is CPE Whiteboard
100
Item you will use to look up an employee's CUID
What is Corporate Directory
100
Name of Wiki Section where FL T1 CPE Agent can find Process on how to Create an Oracle ticket
What is Ticket Creation
100
Q-O-M is what Type of Contract
What is Qwest Managed Remote Support Vendor Spared Contract
200
System used to monitor tickets from IP NOC and VOIP
What is NTM Remedy
200
Used to Post Tickets to & Monitor Tickets from Creation to Closure
What is Data CPE Messageboard
200
Form Used when Getting calls for Tickets over the phone
What is FL T1 Call Template
200
The Section in Wiki where FL T1 CPE Agents can find and use Various Work Tools
What is CPE Tools
200
Q-S-M is what Type of Contract
What is Qwest Managed Sub-Contractor Feet On Street Manufacture Spared
300
System used to pull Configurations for Voip Routers
What is HP NAS
300
Messageboard Queue to place tickets into after Part & Tech are confirmed onsite
What is Confirmed ETA Queue
300
Form Used When you find Oracle Site not having a contract loaded or Expired/Terminated
What is FL T1 Entitlement Template
300
This Section is Home of The Paper Ticket process & Form
What is System Down
300
Q-M-M Is what Type of Contract
What is Qwest Managed Manufacture Feet On Street Manufacture Spared
400
System Used to Look up Original Customer Configurations.
What is Core/Eflow
400
Template Used to Create Oracle CPE Replacement Info
What is Router - Dispatch Template
400
Tool Used To look Up Old Clarify (Former CPE System) Part Numbers & Contracts
What is !SYS
400
Section in Wiki Where FL T1 Can Find Charges to Quote Customer for T&M
What is CPE Labor
400
I-Q-M is what type of contract
What is Independent Managed Qwest Feet On The Street Manufactured Spared
500
Form Used to Create Information to Put into Oracle Tickets
What is Oracle Ticket Templates
500
Form used to Quote Customer for Charges
What is T&M Quote Form
500
Tool Used to Load Configuration for OOR Customers Using Sub Contractor
What is SSP Server
500
Section in Wiki where the Oracle Credit Hold Process is located
What is Call Handling
500
I-Q-Q is what type of Contract
What is Independent Managed Qwest Feet on the Street Qwest Spared
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