Evidenced Based Practices
This Evidence Based Practice has 5P's for the report.
What is Bedside Shift Report?
The manager that assists Flaget Memorial Hospital with Patient Experience.
Who is Heather Mattingly?
The President of Flaget.
Who is Jennifer Nolan?
This is our Promise.
What is Humankindness?
Introduce yourself, explain your purpose, sit, listen, eye contact and know them as a person.
What are behaviors that show respect?
The Evidence Based Practice that asks the caregiver to sit?
What is Nurse-Patient-Provider Rounds?
Responding to an alarm, call light, picking up something off the floor or you see something wrong.
What is the No Pass Zone?
The VP of Patient Care Services (CNO) at Flaget.
Who is Kami Poole-Warder?
When doctors show kindness patients are more likely to need _______ less narcotics.
What is 50%?
Heart, Empathize, Apologize, Respond and Thank.
What is Humankindness with HEART?
The Evidence Based Practice(s) performed at bedside.
What is all Evidence Based Practices?
Nurse/Doctor Communication, Bedside shift report & hourly rounds, nurse-patient-provider rounds, leadership rounds, competencies & appreciative coaching, cleanliness, equipment & clutter.
What are patient experience keys to success?
The Chief Medical Officer for Flaget.
Who is Dr. Jason Harris?
The vendor that manages our patient experience surveys.
Who is Press Ganey?
Humankindness, Eye Contact, Listen, Learn, Offer Assistance.
What is HELLO?
Pain, Potty, and _______ checked when performing evidence based patient rounds.
What is position?
No, I can't help you. I don't know. That's not my job. We're short staffed. Have you heard of the staffing grid?
What you do NOT say to a patient?
The Infection Preventionist at Flaget.
Who is Robin Jones?
We need to dispel the myth that _______ is "walking in someone else's shoes."
What is empathy?
This remains our largest improvement opportunity according to our survey results.
What is responsiveness?
Evidence based best practice always performed at shift change.
What is Bedside Shift Report?
Recommend the hospital, nurse communication, responsiveness of staff, doctor communication, cleanliness/quietness, communication about medication, discharge information.
What are the domains of the patient experience survey?
The Chief Medical Officer for the KY Market.
Who is Dr. Shelley Stanko?
Every person. Every moment. Every location. Every role.
What is our Call of Kindness?
A patient's call light is on, and the patient is in need of assistance. This is the person who is responsible for assisting/responding to the call light or the patient.
Who is EVERYONE?