Check-in Procedures
Identification
Products and Services
100
What is one thing you will need to confirm before opening a reservation?

What is if the passenger has checked in online?

100

When accepting ID's, what must we ensure we are checking?

What is the correct name spelling, DOB, photo matches the person giving the password.

100

What does the SSR code SVAN mean?

What is Service Animal?

200

What time does the counter/check-in close for a transborder flight?

What is D-90?

200

When is an ETA required?

What is when a passenger is traveling to Canada

200

What is the maximum bag weight for a checked bag before it is considered to be overweight?

What is 23kg?

300

What is a transborder flight?

What is A flight departing between the US and Canada?

300

What system is used to verify what supporting documents may be required for each individual passenger to travel?

What is Timatic?

300

What is the maximum number of bags a passenger is allowed to check-in?

What is 5?

400

What is the difference between Flair Express and Flair standard?

What is passengers in Flair express have purchased a carry-on and Flair standard has not?

400

How long does the US require a passport to be valid for beyond the period of intended stay?

What is 6 months?

400

What are the different type of bundles that can be purchased? and where can they be purchased?

What is 1BND, 2BND, 3BND and on Flyflair.com

500

What goes in the first name field if a passenger only has one name?

What is FNU?

500

What are the 4 most common supporting document types?

What is Visa, Esta, ETA, Permanent Resident card?

500

What is a carry-on upgrade?

What is when a passenger has purchased a carry-on and at the airport it is determined that the bag is to big and must be checked in?

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