Phoenix
Under the Ecomm menu, this module shows order information including order date, number, and tracking information.
What is Fulfillment?
This network only requires installing the SIM card to begin Over the Air programming.
What is Flash Green?
This piece of equipment is required for Flash Green 4G activations and Flash Yellow data connections.
What is a SIM card?
This department is dedicated to new orders and activation.
What is the Flash Activation Support Team or FAST?
This is required when requesting an account conversion from one type to another through SalesForce.
What is a ticket/case?
The SIM Validation tool is used for only this network.
What is Flash green?
This activation code is used to program iPhones on Flash Yellow.
What is ##873283#?
Prior to beginning troubleshooting, this information match both the customer's device and Phoenix.
What is the ESN and ICCID?
This is required to place a new order and receive notifications.
What is an email?
This is the minimum amount of days the customer must remain on a plan before converting back to the previous account type.
What is 90?
Returns and Exchanges module can be found under this Phoenix menu.
What is Ecomm?
Phoenix shows the date the account was created was December 31st, 2018. The activation date is January 15th. The cycle date is _______.
What is the 15th?
Before beginning Flash Yellow data troubleshooting, this feature must be verified in the MVNO.
What is LTE?
The inactive account has the wrong IBO number. This is required in order to update the IBO number.
What is a new order?
Upon changing from a single to a family plan, the customer is charged the full MRC and the ______ is changed.
What is the Bill Cycle Date?
This is the first step to starting a postpaid order in Phoenix.
What is upfront credit check?
This code is used to program universal Androids on the Flash Yellow network.
What is #*#*72786#*#*?
Lee's hotspot stopped working after downgrading from the Pro 50 plan to the 6GB plan due to this reason.
What is the feature is not included in the 6GB plan?
This information is provided only during the initial order and is unable to be changed for the life of the account.
What is the IBO number?
After separating an account, the account holder will be provided a new username and will be required to update the account with this information before the bill cycle date.
What is the credit card/ payment info?
This is the cycle date for all accounts activated between the 28th and 31st.
What is the 28th?
This plan appears after initial activation and may prevent the phone from programming correctly?
What is promo plan?
Customer may use all features except this one when domestically roaming within the U.S.
What is data roaming?
A customer purchased a new phone with device protection but got a new number with their order. This is required to have the number ported and have device protection.
What is a new order?
This is the next step after a customer converts to a family plan on Flash Green and wishes to transfer over the line on Flash Yellow.
What is transfer to FAST to add the line?