Danger Zone!
In case of a fire emergency, what should you NOT do in efforts to remain safe?
A) Use the elevator
B) Reenter building
C) Collect all of your belongings
D) Find your work Bestie
E) Submit your timesheet to Vantagepoint before your exit
All of the above
According to the newsletter, where should building issues be reported?
A. Through email to Building Services
B. Via Microsoft Teams
C. Through the Maintenance Request portal on the Employee Shortcuts page
D. Directly to reception
C. Through the Maintenance Request portal on the Employee Shortcuts page
True or False: Legendary customer service only applies when interacting with clients.
False (It applies to coworkers, vendors, and anyone we represent ECF to.)
What is the largest species of shark?
A. Great White Shark
B. Tiger Shark
C. Whale Shark
D. Hammerhead Shark
C. Whale Shark
Which country has the most islands in the world?
A. Indonesia
B. Philippines
C. Bahamas
D. Sweden
D. Sweden
Where should you aim a fire extinguisher nozzle when putting out a fire?
A) Base
B) Top
C) Center
A) Base
Remember PASS
- Pull the pin
- Aim at the base of the fire
- Squeeze the top handle or lever
- Sweep from side to side
Safety training is necessary only for new employees & those caught violating safety measures.
A) True
B) False
B) False; safety training is required for all employees
When a mistake occurs, what question should we ask first: "Who caused this?" or "How do we fix this?"
How do we fix this?
Culture #2: Practice Blameless Problem Solving While Checking Your Ego at the Door
Which country invented the compass?
A. Greece
B. China
C. Egypt
D. India
B. China
What is the only continent without native species of ants?
A. Australia
B. South America
C. Antarctica
D. Europe
C. Antarctica
You receive a multi-factor authentication (MFA) push notification you didn’t request. What should you NOT do?
A. Approve it quickly
B. Deny the request
C. Report it
D. Change your password
A. Approve it quickly
Which of the following activities was NOT listed as part of the May volunteer opportunities?
A. Sorting food donations
B. Creating literacy kits
C. Supporting hunger relief efforts
D. Habitat home construction
D. Habitat home construction
What does the "human touch" mean in communication?
Showing empathy, respect, and understanding while communicating.
Culture #6: Communicate with Honesty and a Human Touch
Which Marvel character's real name is James Howlett?
A. Deadpool
B. Wolverine
C. Gambit
D. Cyclops
What is the world's most stolen food?
A. Cheese
B. Chocolate
C. Coffee
D. Wine
A. Cheese
Which factor most contributes to human error in high-risk environments?
A. Perfect training
B. Fatigue
C. Too many safety signs
D. Over-communication
B. Fatigue
Where do I see what ECF has been up to?
A) The bulletin boards in the Break Rooms
B) Announcements tab on the portal
C) Just ask Chelsea
D) ECF's TV commercial
B) Announcements tab on the portal
A senior employee stays late to help newer staff understand a confusing process and also ensures the work is completed accurately before submission.
Which TWO cultures are MOST demonstrated?
A. Culture 7 – Extra Mile & Celebrate Success
AND
Culture 4 – Process & Details
B. Culture 6 – Honest Communication
AND
Culture 8 – Anticipate Problems & Follow-Up
C. Culture 1 – Legendary Service & Doing Right
AND
Culture 2 – Blameless Problem Solving
D. Culture 3 – Win/Win & Communicate Clearly
AND
Culture 5 – Customer Care with Honor
A. Culture 7 – Extra Mile & Celebrate Success
AND
Culture 4 – Process & Details
What is the only planet in our solar system named after a Greek god rather than a Roman god?
A. Mars
B. Neptune
C. Uranus
D. Mercury
C. Uranus
What was the first feature-length animated movie ever released?
A. Fantasia
B. Pinocchio
C. Snow White and the Seven Dwarfs
D. Dumbo
C. Snow White and the Seven Dwarfs
Which is the MOST effective control method to keep people safe?
A. Personal protective equipment
B. Administrative controls
C. Elimination
D. Warning signs
C. Elimination
Elimination removes the hazard entirely, while PPE only reduces exposure—it doesn’t remove the danger.
What was the MAIN purpose of the Equality & Diversity training mentioned in the newsletter?
A. Improve technical design standards
B. Increase permit turnaround speed
C. Promote a respectful and inclusive workplace
D. Teach advanced leadership strategies
C. Promote a respectful and inclusive workplace
An employee discovers an error that likely won’t be noticed by the client before final approval. Reporting the issue could delay the project and create extra work, but they still immediately disclose it and help correct it. Which culture is MOST clearly being followed?
Culture 1 – Deliver legendary customer service by doing the right thing
What is the world's oldest continuously inhabited city?
A. Athens
B. Damascus
C. Jerusalem
D. Rome
B. Damascus
Which is farther north?
A. Rome, Italy
B. New York City
A. Rome, Italy