SOLB
This statement provides the maximum amount a customer could owe when payoff documents have not been provided.
What is A Statment of Loan Balance
This screen tells you if a loan is subject to recapture
RH/SUB
A refinance payoff requires this valuation document completed by a certified appraiser
Appraisal Report
What is Task #582
A customer wants to know how long payoff processing is taking today. This is the first resource shou should check
What is the Daily Update
This payoff includes the actual subsidy recapture amount calculated for the proposed payoff date
What is a Final Payoff Statement
Recapture is due when one of these four major events occurs
What is sale, refinance, transfer of title, or paying the loan in full.
Customers must provide this document when requesting consideration for capital improvements
What is an appraisal addendum
This task is used when payoff funds are sitting in Unapplied
What is Task #449
A customer requests to speak directly with Quoting Agents should do this instead
What is explain the process and never transfer directly to Quoting
Agents should never do this when discussing a Statement of Loan Balances
What is quote the payoff amount
Customers who remain in the home after paying the principal balance ay choose this options
What is defer the recapture
These last four numbers must appear on the customer's authorization when using an electronic signature
What are the last four digits of the Social Security Number
Use this task when a customer requests a final payoff statement to be refaxed
A customer asks if yard maintenance qualifies as a capital improvement. You should tell them
What is no
Before ordering a SOLB, agents should always check this screen to verify one has not already been seen
What is Dis/Not Screen
This determines how much subsidy recapture is actually owed
What is the property's value appreciation
If payoff documents are incomplete, Quoting send this type of letter
What is Missing Document Letter
This task is used for a recapture receivable payoff request
What is Task #597
A customer paid off the laon, but the money is in Unapplied
What is open task #449
If a customer has multiple loans requiring a SOLB, this task should be open
What is Task #582
Loans originated before this date generally are not subject to recapture if certain conditions apply.
What is October 1, 1979
Without this DOCUMENT, a third party generally cannot receive payoff information
What is a signed customer authorization
This task when a foreclosure account needs a Statement of Loan Balances
What is Task
A customer disputes the payoff calculation after you've reviewed it together
What is open Task #581