Mobile App/HOS
This app allows for Hours of Service tracking, Vehicle Inspection Reports (DVIR)Embedding of the Coach app, as well as Job list and forms
What is Workplan?
This GPS device broadcasts a WiFi signal
What is a VT400?
This screen in Fleet shows where each vehicle is reporting from
What is the Map?
While troubleshooting a vehicle, we login to Toolbox and see the VIN is the same as the ESN
What is an OEM unit?
This case status sends cases to RMA team to process an RMA
What is Awaiting/Scheduling?
Drivers fill out this form before and after a shift
What is the DVIR form?
This GPS model uses Bluetooth connectivity for ELD
What is a LMU 3640?
Vehicles in this status appear as orange icons on the Map
What is Working/PTO Status?
Send this SMS Command to a Calamp to see if it will respond
What is !R0?
This case status sends cases to the Dispatch team's queue when an installer is requested
What is ASR Assistance Needed?
This is a set of rules established by the government which dictates the amount a driver can work
What is Hours of Service?
This type of GPS Asset tracker unit recently replaced the EAT B
What is the ATU-1650?
This user is the master user of each account. Each account has one of these users
What is a Main user?
This is the proper reporting amount for battery voltage
What is 12 V?
This case status sends cases to our Development Team
What is Awaiting/Development?
This screen allows for driver to select the vehicle they will be driving
What is the WorkPlan vehicle selection screen?
This GPS asset tracker is for powered assets
What is Equipment Asset Tracker (EAT) unit?
These can be setup to monitor real time driver behavior
What are Insight Alerts?
This unit beeps 2x when you plug it in
What is a VT400?
You verify this type of Fleet customer with just First and Last name
What is a Fleet Premier Customer?
This is a tab on the Hours of Service screen that lists all driving periods that are, or were at some point, not assigned to a driver
What is Unidentified Driving?
This is the part of the vehicle that provides diagnostics to the GPS device
What is a ECM?
This is made up of nodes/folders, where each node represents access to information about a specific fleet of vehicles and a specific team of drivers
What is Hierarchy?
This is a type of ticket we submit to GM when we have to reach out to their internal support team for assistance
What is an OBS ticket?
This type of case is when a customer advises that this issue and situation is directly impacting their ability to run their business - example 50% or more of a fleet impacted, or routes issue
What is a Critical Case?