Fleming's History
Cocktail Culture
F100 / WiNEPAD
Hospitality
Grab Bag
100
What year was the first Fleming's opened?
1998
100
What is the correct garnish for the Caribbean Rum Punch?
Fresh Pineapple Wedge on Rim
100
What percentage of wine sales is our company up since the launch of the WiNEPAD?
8%
100
Why is Hospitality so important?
Duh! Because it is! Any answer will do...
100
When did Fleming's San Antonio open its doors? (Must get month and year correct)
January 2006
200
Who are the two co-founders of Fleming's?
Paul Fleming & Bill Allen
200
Name that cocktail: Agave nectar Basil leaves Square one basil vodka pineapple juice fresh lime juice Coupe Glass
Napa Refresher
200
How many wines by the glass do you have in San Antonio?
116
200
How many "HQ" standards do we have before our Guests even walk in the door?
Seven
200
Name all of the Small Plates;
1. Sliced Filet Mignon 2. Colossal Shrimp Skewers 3. New Zealand Petite Lamb Chops 4. Braised Short Ribs of Beef 5. Seared Ahi Tuna 6. New Bedford Sea Scallops 7. Fleming's Lobster Tempura
300
What are our Principles & Beliefs?
Trust Fun Balance Respect Hospitality Excellence
300
What contest (not sweepstakes) is going on right now for Fleming's Associates?
Fleming's Got Talent Holiday Cocktail Contest, won last year by our own Ronnie Smith!
300
What percentage increase has San Antonio seen in dessert food sales since January of this year?
14%
300
What is the minimum amount of characters that a shopper must write about the Server in their report?
1000
300
What position does Mark play for his baseball team?
1st Base
400
What used to be the "other" sauce that we served with the Lobster Tempura?
Jalapeno Pepper Jelly
400
Name two of the three top selling cocktails at Fleming's in 2012?
Blueberri Lemon Drop Farmer's Daughter Tropical Martini
400
True or False: It is not necessary to bring out a WiNEPAD after entrees if the Guest have pre-ordered the Lava Cake?
False! You should still bring out the WiNEPAD to offer an additonal dessert and pairing. If you are using your superior Server skills to read your Guests that they do not want another dessert, the WiNEPAD should still be brought out to offer a perfect pairing.
400
According to Danny Meyer, "Service is a ________, and Hospitality is a __________"
"Service is a monologue, Hospitality is a dialogue"
400
Correctly spell Christian's last name:
Schimmelfennig
500
What was the founding vision of Fleming's Prime Steakhouse & Wine Bar?
1. Elegant Evolution of the Classic American Steakhouse 2. Prime Beef 3. 100 Wines by the Glass 4. Value
500
Name the six Fleming's Skinnier Cocktails:
50 Shades of Rose Tickled Pink Bikinitini Stoli Bombshell Farmer's Skinny Daughter Stiletto
500
What three things need to mentioned in the Host Spiel when seating a Guest?
1. Fleming's 100 2. Digital / Interactive 3. WiNEPAD
500
What does S.E.R.V.I.C.E. stand for?
Smile Eye contact Recognition Voice positive Initiative Cleans Everyone
500
Name five of the seven Hospitality Focus - Top Guest Complaints from the July Promo Packet
1. Steak(s) overcooked (improperly cooked) 2. Item(s) not delivered to table 3. No credit given on Guest check 4. Had to ask for refills 5. Long wait for food 6. Absent Server (2 months in a row) 7. Unnecessary / rude comment / rude Associate (2 months in a row)
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