Food Safety
How many allergens and sensitivities do we call out here?
15 allergens 4 sensitivities
How do we clean up blood on the floor in the cafe?
- clear area
- wet floor sign
- call security
- do not clean it up ourselves
difference between hospitality and customer service
customer service is what we do everyday, providing service to customers
hospitality is making them feel at home and wanting to come back
what is the sit down cafe called at MP4? how do you make a reservation
SHARE
go/cafereservations
If you physically can't call out sick to work, what should you do?
have someone call for you
List 5 symptoms of an allergic reaction
- runny noses
-hives
-itchy eyes
-swelling
-shortness of breath
-vomiting
- anaphylaxis shock
What should you not do if you get burnt?
- put ointment on it right away
what is the 10 +5 rule
at 10 feet make eye contact, 5 feet gesture or greeting
What buildings have salad bars open past lunch hours? (past 2)
MP3, MP1, MP4 & MP5
T/F We are allowed to put nuts in the ice cream machine
F
list one action that is taken to prevent allergic reactions when product is received and stored?
label product / seperate them
Pull - pull pin
Aim - aim the extinguisher at the base of the fire
Squeeze - handle of extinguisher
Sweep - nozzle from side to side
Right way to tell someone we are out of a food
that it was a popular item, always tell them an alternative
What time does Jiating open?
11 am
What does SDS Stand for?
Safety Data Sheets
List 8 allergens + 2 Sensitivies
How many inches of clearence should you have around sprinkler heads
18
what are some ways we can impress guests with hospitality? (at least 2)
-remember their name/drink order
-offering to help them and go up to them without them coming up to you first
-consistency with hospitality
-attention to detail
-giving them information (communication)
What cafes have masala morning? what days?
MP1 - Mondays
TGO - Thursdays
How many sections are there on an SDS sheet?
16
List all items that are mentioned on a menu card.
how are the ingredients listed by?
Ingredients, allergens, consumer info (vegetarian, vegan, etc)
listed by descending order of weight or volume
role play: a customer finds meat in his vegetarian pasta sauce, he can not eat it due to religious purposes. he comes up to you and is very mad. what do you say? what do you not say?
do: apologize, ask him if there is anything we can do for him, ensure to get a manager/chef and dont let him leave
dont: just say sorry and walk away
what is the website to make reservations for non-sit down cafes
go/bayarea-reserve
list all mp hub floors
mp1 - 2
mp3 - 5
mp2 - 5th floor
mp4 - 6th floor
mp5 - 6th floor